Euri Valdez
Magnolia,TX
Summary
Resourceful and results-driven professional with a Bachelor’s in Organizational Leadership and extensive experience coordinating operations, managing teams, and optimizing office workflows. Skilled in fostering collaborative environments, streamlining administrative processes, and maintaining high standards of accuracy and compliance. Adept at balancing organizational goals with individual needs, demonstrating empathy and clear communication to build trust and improve team performance. Proven track record of managing projects, training staff, and enhancing operational efficiency across academic, administrative, and customer service settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Aid Specialist
College of Biblical Studies
02.2024 - 06.2025
- Evaluated financial aid applications to determine eligibility and compliance with federal regulations.
- Provided guidance to students on financial aid options, maximizing funding opportunities for diverse populations.
- Developed and implemented training materials for staff on financial aid policies and procedures.
- Collaborated with academic departments to streamline the financial aid process and enhance student experience.
Student Accounts Representative
College of Biblical Studies
08.2022 - 01.2024
- Managed student account inquiries, providing timely and accurate information to enhance customer satisfaction.
- Coordinated account maintenance processes, ensuring compliance with institutional policies and procedures.
- Analyzed account data to identify discrepancies, implementing corrective measures for improved accuracy.
- Developed training materials for new representatives, fostering knowledge sharing and consistency in operations.
Admissions Coordinator
Pillar College
11.2021 - 06.2022
- Enrolls given percentage of students based on admissions target goals.
- Heavy phone work; 100 daily outbound calls responding to inquiries focused on setting admissions interviews with prospective students.
- Assist and attend in campus events, info sessions, and open houses.
- Constantly involved in off campus recruitment events.
- Assist with occasional cross departmental projects.
- Keep consistent and accurate records.
- Follow up on inquiries, leads, and incomplete applicants.
- Communicates admissions, registration and financial aid policies and procedures.
- Assist students in the enrollment process.
- Process student applications according to admissions policy.
- Achieve personal enrollment goals to contribute to department goals.
- Delivers fast, friendly and knowledgeable service to new students
- Answered telephone inquiries and processed incoming and outgoing mail.
- Prioritized tasks to meet deadlines for policy and program initiatives.
- Processed admissions applications and transcript requests to facilitate student enrollment.
- Coordinator for the Masters of Arts in counseling and MBA in social sector management
English Instructor JJ Deparment
UASD University
08.2020 - 03.2021
- Created and implemented lesson plans, modifying for differences in student learning styles.
- Adapted teaching strategies to learning styles of students with different skill levels.
- Customized innovative methods and materials to produce effective learning experiences.
- Educated students about foreign cultures through immersive activities.
- Incorporated reading strategies such as repeated reading to inspire confidence and demonstrate fluent reading skills.
Call Center Customer Service Representative
Cipher Telephone Patria Nueva
01.2019 - 07.2019
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Shared detailed information regarding options to help customers make decisions.
- Trained new employees on processes to promote productivity team-wide.
Organizational Leadership Music and Worship
Self-employeed
08.2014 - Current
- Created lesson plans and developed instructional materials covering required topics and learning objectives.
- Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways.
- Singer coach
- Worship Pastor
Education
Bachelor of Arts - Organizational Leadership
College of Biblical Studies Online Program
08-2025
Associate of Arts - Biblical Studies
College of Biblical Studies
12-2022
Skills
- Honest and Ethical
- Provided compassionate guidance to clients navigating complex processes
- De-escalating tense situations by showing understanding of client frustrations, leading to quicker solutions and positive feedback
- Productivity and Time Management
- Work Task Prioritization
- Motivated team player
- Customer Relationships
- Strong Attention to Detail
- Reliable and Responsible
- Cooperative Attitude
- Proficient in Microsoft Office
- Customer Service
- Excellent Verbal and Written Communication
- Problem Solving
- Quick Learner
- Creative Thinking
- Adaptable and Flexible
- Friendly and Enthusiastic
- Analytical Thinking
- Team Leadership
- Goal Setting and Prioritization
- Relationship building
- Result driving
- Innovation
- Teamwork
Accomplishments
- Collaborated with team of 3 in the development of merging from CNS to Populi, improving the exportation of student data and making sure the new data was clean.
- Collaborated with a team of 2 gathering student documents for financial aid audit and billing.
- Collaborated creating a job description for student accounts
- Decreased the total tuition debt by collecting a significant amount in short time.
- Excelled follow up in assisting student inquiries and financial aid application submission.
- Team player
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
- 3.5 current GPA
Certification
Diploma Advance English from University Autonomy of Santo Domingo
Education and Training
NASFAA financial aid courses & Certifications
Traineaze Bursars Professional Certificate
Personal Information
Timeline
Financial Aid Specialist
College of Biblical Studies
02.2024 - 06.2025
Student Accounts Representative
College of Biblical Studies
08.2022 - 01.2024
Admissions Coordinator
Pillar College
11.2021 - 06.2022
English Instructor JJ Deparment
UASD University
08.2020 - 03.2021
Call Center Customer Service Representative
Cipher Telephone Patria Nueva
01.2019 - 07.2019
Organizational Leadership Music and Worship
Self-employeed
08.2014 - Current
Associate of Arts - Biblical Studies
College of Biblical Studies
Bachelor of Arts - Organizational Leadership
College of Biblical Studies Online Program
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