Eurika Michel
Chestnut Hill,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills, quickly mastering new skills, excellent customer service, multitasking, and time management abilities. Devoted and adept at working effectively unsupervised, quickly mastering new skills, consecrated to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
HHA
deriviere medical
Boston, MA
10.2022 - 11.2023
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and preferences of the client.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
Medical Assistant
Transformative Healthcare
Boston, MA
03.2021 - 07.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected samples from patients for laboratory testing purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
HVMA- Atrius
Boston, MA
11.2022 - 05.2023
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Customer Service Representative
Avis Budget Group
Boston, MA
02.2019 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Marshalls
Boston, MA
10.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Customer Service Cashier
Golden Goose Market
Boston, MA
02.2017 - 08.2017
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Cashier Assistant
Mcdonalds
Boston, MA
10.2014 - 12.2015
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Provided accurate cash register operations, including accepting payments and providing change.
- Issued receipts, refunds, credits or change due to customers.
- Interacted politely with customers to promote quality service during checkout.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Swept and mopped front end during shifts to maintain professional appearance.
- Answered customers' questions concerning location, price and use of merchandise.
- Resolved customer complaints regarding sales and service.
Education
Associate of Science - Nursing
New England Institute of Technology
East Greenwich, RI05-2026
High School
Community Academy Of Science And Health
Dorchester, MA08-2014
Some College (No Degree) - Medical Assistant
Mujeres Unidas Academy
Boston, MASkills
- Recreational Activities
- Documentation Proficiency
- Personal Hygiene Assistance
- Behavioral Management
- Communication Abilities
- Meal Preparation
- Emotional Support
- Vital Signs Monitoring
- Ambulation Assistance
- Compassionate Caregiving
- Client Documentation
- Patient Transportation
- Medication Administration
- Care Plan Assessment
- Light Housekeeping
- Patient Care
- Case Management Experience
- Patient Transport
- Housekeeping
- Feeding Assistance
- Massachusets Driver's License
- Schedule Management
- Community Activities
- Behavior Redirection
- Knowledge of State Regulations
- Compassionate Client Care
- Client Safety and First Aid
- Interpersonal Communication
- multi langual
- Phlebotomy
- Data Entry
- Medical Billing
- Quick Problem Solver
- Understands Medical Procedures
- Medical Procedures
- Medical Transcription
- EKG Set up and Monitoring
- Documentation
- Medical Terminology
- Information Security
- Call Monitoring
- Technical Support
- Project Management
- Report Preparation
- Schedule Coordination
- Workflow Management
- One Call Resolution
- Complaint Resolution
- Handling Escalations
- Training and Mentoring
- Staff Training
- Customer Relationship Management (CRM)
- Customer Service
- Team Building and Leadership
- Social Media Monitoring
- Disability Support
- Referral Management
- Client Advocacy
- Relationship Building
- Interpersonal Skills
- Interviewing Skills
- Active Listening
- Client Meetings
- Excellent Communication
- Problem-Solving
- Time Management
- Organizational Skills
- Written and Verbal Communication
- Community Outreach
- Self Motivation
- Attention to Detail
- Decision-Making
Languages
Spanish
Professional
French
Native/ Bilingual
Haitian creole
Native/ Bilingual
English
Native/ Bilingual
community relations
- i help at my church in the community relation steam as a social helper, helping migrant filling for work permit, TPS, applying for school and jobs.
Timeline
Medical Assistant
HVMA- Atrius
11.2022 - 05.2023
HHA
deriviere medical
10.2022 - 11.2023
Medical Assistant
Transformative Healthcare
03.2021 - 07.2023
Customer Service Representative
Avis Budget Group
02.2019 - 08.2019
Customer Service Representative
Marshalls
10.2018 - 08.2019
Customer Service Cashier
Golden Goose Market
02.2017 - 08.2017
Cashier Assistant
Mcdonalds
10.2014 - 12.2015
Associate of Science - Nursing
New England Institute of Technology
High School
Community Academy Of Science And Health
Some College (No Degree) - Medical Assistant
Mujeres Unidas Academy
Similar Profiles
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
Stephanee Nicole VambaStephanee Nicole Vamba
Senior Medical Technologist at MediLinx Laboratory Center Inc. - Inter-Medical Unified Systems, Inc. Medical Center ImusSenior Medical Technologist at MediLinx Laboratory Center Inc. - Inter-Medical Unified Systems, Inc. Medical Center Imus
Angelica CapallaAngelica Capalla
Registered Nurse at Adex Medical Staffing LLC- Banner Payson Medical CenterRegistered Nurse at Adex Medical Staffing LLC- Banner Payson Medical Center
Yawen LiuYawen Liu
English Tutor & Student Service Center Assistant at Asian American Civic AssociationEnglish Tutor & Student Service Center Assistant at Asian American Civic Association
Andrea Sally FeldmanAndrea Sally Feldman
Imaging Specialist at Draper's & Damon'sImaging Specialist at Draper's & Damon's