Euris C. Carmona

• Worked varied hours, days, nights and weekends as business needs dictate.
• Managed customer relations and customer service through daily communication and interaction.
• Maximized customer interactions by promptly identifying needs and wants.
• Increased customer satisfaction significantly within department.

• Study characteristics, capabilities, and features; of cars in lot
• Qualify buyers by understanding buyer's requirements and interests;
• Coordinate financing through the finance department
• Oversee test drives.

• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
• Negotiated purchase prices and explained sales, warranty and optional products.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Educated customers on company systems, form completion and access to services.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Monitor inventory

• Provide world class customer service
• Manage rental and return process
• Built relationships with customer and offered products and services to enhance customer’s travel experience
• Emphasized on selling options and vehicle upsells.

• Manage, and schedule staff accordingly
• Ensure labor policies and procedures were followed
• Solved customer complaints with a smile.

• Manage, and schedule staff accordingly
• Receive and verified inventory shipments
• Ensure labor policies and procedures were followed
• Solved customer complaints with a smile.

• Take orders and serve food and beverages to patrons at tables in dining establishment
• Occasionally assisted with product purchase and inventory control.

• Responsible for the day to day running of the store
• Set up visual displays weekly
• Managed stock levels
• Responded to customer concerns and complaints.

• Greeted and assisted customers with their needs and wants.