Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Timeline
Generic

Eurquidis Nunez Santana

Worcester,MA

Summary

Compassionate mental health professional with extensive experience in behavioral
support and medical administration. Proficient in implementing behavior intervention
plans for individuals with autism and managing medical office operations efficiently.
Demonstrates exceptional communication skills and a patient-focused approach, aiming
to deliver high-quality care and support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Behavior Technician

Autism Health Services
Worcester, US
01.2023 - Current
  • Dedicated and compassionate behavior technician with over 1 year of experience working with children with autism
  • Skilled in implementing behavior intervention plans, utilizing effective communication techniques, and creating individualized strategies to support each child's unique needs
  • Possess a strong understanding of autism spectrum disorders and a proven track record of successful outcomes
  • Certified in Applied Behavior Analysis (ABA) and experienced in working collaboratively with multidisciplinary teams
  • Passionate about making a positive impact in the lives of children with autism

Ambulatory Service Representative

UMass Memorial Health Care
Worcester, US
06.2021 - Current
  • Front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative
  • Maximized office efficiency by answering incoming calls per day to provide office information and transfer calls to desired staff
  • Making task from what providers send through emails
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Attend, document and respond to incoming and outgoing calls and correspondence
  • Updated group medical records and technical library to support smooth office operations
  • Managed front desk activities, including customer service, patient appointment management, billing and collections, and office administration
  • Administrative and health personnel supported by specialized administrative assistance, such as ordering supplies and organizing office inventories
  • Managed medical calendar, including scheduling appointments and procedures for patients
  • Created and maintained accurate and confidential patient files
  • Patients interviewed to gather medical information and insurance details
  • Updated patient financial information to ensure accuracy
  • Collection of physical and digital documents to meet business and patient needs, including charts, reports, and correspondence

Medical Secretary

Edward M Kennedy Community Health Center
Worcester, US
03.2017 - 05.2021
  • Maximized office efficiency by answering incoming calls per day to provide office information and transfer calls to desired staff
  • Making task from what providers send through emails
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Attend, document and respond to incoming and outgoing calls and correspondence
  • Updated group medical records and technical library to support smooth office operations
  • Managed front desk activities, including customer service, patient appointment management, billing and collections, and office administration
  • Administrative and health personnel supported by specialized administrative assistance, such as ordering supplies and organizing office inventories
  • Managed medical calendar, including scheduling appointments and procedures for patients
  • Created and maintained accurate and confidential patient files
  • Patients interviewed to gather medical information and insurance details
  • Updated patient financial information to ensure accuracy
  • Collection of physical and digital documents to meet business and patient needs, including charts, reports, and correspondence

Cashier/Customer Service

Gala Food Super Market
Worcester, US
01.2017 - 01.2018
  • Assist Customers in the in-store check-out process
  • Collecting payment and giving appropriate change
  • Responsible for counting the contests of cash register drawer at the end of shift, maintaining receipts, records and withdrawals
  • Maintaining a neat and clean register area
  • Weighing and scanning products
  • Bagging products, when necessary
  • Assisting in other duties, as assigned
  • Greeting them and responding to questions

Medical Secretary

Union Medical Hospital
Santiago de los caballeros
02.2013 - 01.2017
  • Maximized office efficiency by answering incoming calls per day to provide office information and transfer calls to desired staff
  • Making task from what providers send through emails
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Attend, document and respond to incoming and outgoing calls and correspondence
  • Updated group medical records and technical library to support smooth office operations
  • Managed front desk activities, including customer service, patient appointment management, billing and collections, and office administration
  • Administrative and health personnel supported by specialized administrative assistance, such as ordering supplies and organizing office inventories
  • Managed medical calendar, including scheduling appointments and procedures for patients
  • Created and maintained accurate and confidential patient files
  • Patients interviewed to gather medical information and insurance details
  • Updated patient financial information to ensure accuracy
  • Collection of physical and digital documents to meet business and patient needs, including charts, reports, and correspondence

Education

Associate in Arts (AA) - Psychology

Quinsigamond Community College
Worcester, MA
12.2024

Bachelor's degree - Psychology and Human Services

William James College
Newton, MA
10.2024

Skills

  • HIPAA
  • Social Work
  • Experience with Children
  • Behavior treatment plans
  • Positive and negative reinforcements
  • Behavioral conditions
  • Data collection and analysis
  • Communication
  • Program Improvement
  • Documentation skills
  • Data Collection
  • Report Writing
  • Autism Experience
  • Behavioral Support
  • Medical Records Management
  • Patient Registration
  • Customer Service
  • Team Member
  • Food Service
  • Problem Solving
  • Cashiering
  • Translation
  • Accounting
  • Microsoft Word
  • Typing
  • Insurance Verification
  • Medical Scheduling
  • Medical office experience
  • Care plans
  • Senior care
  • Medical billing
  • Microsoft Office
  • Autism Experience

Certification

Bilingual - English and English

References

  • Linda Guerin, Supervisor, Umass Memorial University Campus, linda.guerin@umassmemorial.org
  • Juan V, Manager at ENT, Umass Memorial University Campus, 508-335-3197
  • Neftalí de la Cruz, Lead at Weight Center, Umass Memorial University Campus, 774-290-8211
  • Sandra Defrancisco , Manager and Clinic administrative, Umass Memorial University Campus 774-443-2094

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Behavior Technician

Autism Health Services
01.2023 - Current

Ambulatory Service Representative

UMass Memorial Health Care
06.2021 - Current

Medical Secretary

Edward M Kennedy Community Health Center
03.2017 - 05.2021

Cashier/Customer Service

Gala Food Super Market
01.2017 - 01.2018

Medical Secretary

Union Medical Hospital
02.2013 - 01.2017

Associate in Arts (AA) - Psychology

Quinsigamond Community College

Bachelor's degree - Psychology and Human Services

William James College

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Eurquidis Nunez Santana