Hi, I’m
Eurriah Troutman
Houston,TX
Summary
Dynamic and customer-focused professional with extensive experience at Hasta La Pasta, excelling in high-pressure environments. Proven track record in enhancing guest satisfaction through attentive service and effective conflict resolution. Skilled in cash handling and upselling strategies, consistently driving sales while fostering a collaborative team atmosphere.
Overview
5
years of professional experience
Work History
Hasta La PastaHouston, TX
Waitress
10.2022 - 03.2025
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Burlington Coat Factory Distribution CenterHouston, TX
Sales Associate
11.2022 - 01.2025
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges..
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Independent EmployerHouston, TX
Party Assistant
04.2020 - Current
Job overview
- Monitored guest safety during events by adhering to venue policies and identifying potential hazards before they became an issue.
- Served food and beverages according to client specifications, ensuring prompt delivery and guest satisfaction.
- Supported event hosts by coordinating various tasks, contributing to the overall success of the gathering.
- Contributed creative ideas for theme development and decoration implementation, enhancing the overall aesthetic appeal of events.
- Developed strong rapport with clients through attentive listening and clear communication skills, resulting in repeat business opportunities.
- Provided exceptional service to guests, addressing their needs promptly and professionally.
- Coordinated entertainment options such as music selections or activity stations based on client preferences while adhering to any specific restrictions or guidelines provided by the venue or external partners.
- Continuously improved personal skill set and industry knowledge through participation in relevant workshops, trainings, or certifications, increasing overall value as a party assistant professional.
- Assisted in event setup and teardown, ensuring timely completion and smooth transitions between activities.
- Maintained clean and organized event spaces, creating a comfortable environment for guests to enjoy.
- Contributed to positive company culture by actively participating in team building activities, fostering a supportive work environment for all staff members.
- Assisted with budget management by tracking expenses accurately during events, minimizing unexpected costs for clients.
- Collaborated with party planners to execute seamless events that met client expectations.
- Enhanced customer experience by providing efficient and friendly assistance during events.
- Delivered consistent support throughout each event phase by remaining flexible in task assignments as needed for optimal results.
- Participated in regular team meetings to discuss upcoming projects, share best practices, and identify areas of improvement within the team dynamic.
- Resolved conflicts or issues among guests diplomatically, protecting both the company''s reputation and client relationships.
- Facilitated communication between party staff and clients, ensuring all needs were met efficiently.
- Handled guest inquiries with professionalism and courtesy, promoting a positive image of the company.
- Managed inventory of party supplies, maintaining optimal levels for successful events.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Directed guests to correct areas for eating, dancing, and other services.
- Took information about guests' party size, led to seating, offered menus, and Action.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Operated audio and video equipment for movie presentations.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Reported any damage or maintenance issues to manager.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Assisted with special events by working premieres, private screenings and charity events.
- Hung up movie posters, banners and decorations for promotional events.
- Followed strict guidelines for handling confidential information.
- Set up and maintained theater projection and sound systems.
N/A
Babysitter
06.2020 - 11.2021
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Independantly EmployedHouston, TX
Hairstylist
10.2022 - Current
Job overview
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Designed flattering natural styles for variety of face shapes.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Pampered clients to increase repeat business.
- Created beautiful braiding styles to accentuate client faces.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Styled locs, twist and extensions for up to Number clients per day.
- Recommended products to extend life of braids.
- Supported and kept in touch with clients to accomplish Number% repeat clientele.
- Adapted quickly to changing customer requests, demonstrating flexibility and creativity in designing unique hairstyles.
- Developed a loyal clientele base by delivering high-quality hair braiding services with excellent attention to detail.
- Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
- Contributed to a positive work environment by collaborating effectively with team members, sharing ideas, tips, and providing support when needed.
- Developed casual, daily hairstyles for convenience and style.
- Assisted in inventory management, ensuring availability of necessary supplies for efficient service delivery.
- Educated customers on proper hair care practices, fostering long-lasting relationships built on trust and expertise.
- Upsold products or services to Number clients per week, resulting in Number% increase in profits.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Education
Momentum HighschoolHouston, TX
High School Diploma
Skills
- Customer service
- Order accuracy
- Point of sale
- Cash handling
- Menu knowledge
- Team collaboration
- Conflict resolution
- Sales techniques
- Food safety
- Event service
- Upselling strategies
- Guest satisfaction
- Communication skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Order taking
- Attention to detail
- Hospitality service expertise
- Handling complaints
- Payment processing
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Performance improvement
- Supply restocking
- Table bussing
- Tableside service
- Dining area maintenance
- Allergy awareness
- Table setting knowledge
- Daily specials memorization
- Food station setup
Timeline
Sales Associate
Burlington Coat Factory Distribution Center
11.2022 - 01.2025
Waitress
Hasta La Pasta
10.2022 - 03.2025
Hairstylist
Independantly Employed
10.2022 - Current
Babysitter
N/A
06.2020 - 11.2021
Party Assistant
Independent Employer
04.2020 - Current
Momentum Highschool
High School Diploma