Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Eurriah Troutman

Houston,TX

Summary

Dynamic and customer-focused professional with extensive experience at Hasta La Pasta, excelling in high-pressure environments. Proven track record in enhancing guest satisfaction through attentive service and effective conflict resolution. Skilled in cash handling and upselling strategies, consistently driving sales while fostering a collaborative team atmosphere.

Overview

5
years of professional experience

Work History

Hasta La Pasta

Waitress
10.2022 - 03.2025

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Burlington Coat Factory Distribution Center

Sales Associate
11.2022 - 01.2025

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges..
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Independent Employer

Party Assistant
04.2020 - Current

Job overview

  • Monitored guest safety during events by adhering to venue policies and identifying potential hazards before they became an issue.
  • Served food and beverages according to client specifications, ensuring prompt delivery and guest satisfaction.
  • Supported event hosts by coordinating various tasks, contributing to the overall success of the gathering.
  • Contributed creative ideas for theme development and decoration implementation, enhancing the overall aesthetic appeal of events.
  • Developed strong rapport with clients through attentive listening and clear communication skills, resulting in repeat business opportunities.
  • Provided exceptional service to guests, addressing their needs promptly and professionally.
  • Coordinated entertainment options such as music selections or activity stations based on client preferences while adhering to any specific restrictions or guidelines provided by the venue or external partners.
  • Continuously improved personal skill set and industry knowledge through participation in relevant workshops, trainings, or certifications, increasing overall value as a party assistant professional.
  • Assisted in event setup and teardown, ensuring timely completion and smooth transitions between activities.
  • Maintained clean and organized event spaces, creating a comfortable environment for guests to enjoy.
  • Contributed to positive company culture by actively participating in team building activities, fostering a supportive work environment for all staff members.
  • Assisted with budget management by tracking expenses accurately during events, minimizing unexpected costs for clients.
  • Collaborated with party planners to execute seamless events that met client expectations.
  • Enhanced customer experience by providing efficient and friendly assistance during events.
  • Delivered consistent support throughout each event phase by remaining flexible in task assignments as needed for optimal results.
  • Participated in regular team meetings to discuss upcoming projects, share best practices, and identify areas of improvement within the team dynamic.
  • Resolved conflicts or issues among guests diplomatically, protecting both the company''s reputation and client relationships.
  • Facilitated communication between party staff and clients, ensuring all needs were met efficiently.
  • Handled guest inquiries with professionalism and courtesy, promoting a positive image of the company.
  • Managed inventory of party supplies, maintaining optimal levels for successful events.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Decorated and set tables in accordance with party themes and age groups.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Planned parties according to customer specifications.
  • Led creative games and activities to engage and entertain guests during events.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Took information about guests' party size, led to seating, offered menus, and Action.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Operated audio and video equipment for movie presentations.
  • Ran concession stand by preparing food and serving drinks for patrons.
  • Directed guests to correct seating areas, providing seamless movie-going experience.
  • Reported any damage or maintenance issues to manager.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Supervised lobbies and restrooms for cleanliness and safety standards.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Hung up movie posters, banners and decorations for promotional events.
  • Followed strict guidelines for handling confidential information.
  • Set up and maintained theater projection and sound systems.

N/A

Babysitter
06.2020 - 11.2021

Job overview

  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.

Independantly Employed

Hairstylist
10.2022 - Current

Job overview

  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Designed flattering natural styles for variety of face shapes.
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
  • Pampered clients to increase repeat business.
  • Created beautiful braiding styles to accentuate client faces.
  • Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
  • Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
  • Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
  • Styled locs, twist and extensions for up to Number clients per day.
  • Recommended products to extend life of braids.
  • Supported and kept in touch with clients to accomplish Number% repeat clientele.
  • Adapted quickly to changing customer requests, demonstrating flexibility and creativity in designing unique hairstyles.
  • Developed a loyal clientele base by delivering high-quality hair braiding services with excellent attention to detail.
  • Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
  • Contributed to a positive work environment by collaborating effectively with team members, sharing ideas, tips, and providing support when needed.
  • Developed casual, daily hairstyles for convenience and style.
  • Assisted in inventory management, ensuring availability of necessary supplies for efficient service delivery.
  • Educated customers on proper hair care practices, fostering long-lasting relationships built on trust and expertise.
  • Upsold products or services to Number clients per week, resulting in Number% increase in profits.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.

Education

Momentum Highschool
Houston, TX

High School Diploma

Skills

  • Customer service
  • Order accuracy
  • Point of sale
  • Cash handling
  • Menu knowledge
  • Team collaboration
  • Conflict resolution
  • Sales techniques
  • Food safety
  • Event service
  • Upselling strategies
  • Guest satisfaction
  • Communication skills
  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Order taking
  • Attention to detail
  • Hospitality service expertise
  • Handling complaints
  • Payment processing
  • Food running
  • Memory retention
  • Complex Problem-solving
  • Table setting
  • Accurate money handling
  • Complaint resolution
  • Active listening
  • Menu memorization
  • Performance improvement
  • Supply restocking
  • Table bussing
  • Tableside service
  • Dining area maintenance
  • Allergy awareness
  • Table setting knowledge
  • Daily specials memorization
  • Food station setup

Timeline

Sales Associate

Burlington Coat Factory Distribution Center
11.2022 - 01.2025

Waitress

Hasta La Pasta
10.2022 - 03.2025

Hairstylist

Independantly Employed
10.2022 - Current

Babysitter

N/A
06.2020 - 11.2021

Party Assistant

Independent Employer
04.2020 - Current

Momentum Highschool

High School Diploma

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Eurriah Troutman