Eurydice Buremoh
3133 Ecking Ave ,NV
Summary
Adept at conflict resolution and critical thinking, I enhanced customer loyalty and satisfaction at eBay Inc by skillfully managing high-stress situations and streamlining service processes. My active listening and efficient money handling abilities led to positive feedback and improved store performance, showcasing my ability to drive results and maintain professionalism under pressure.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
EBay Inc
07.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Intouchcx
07.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Store Manager
Ralph Lauren
09.2019 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Associate Of Arts And Sciences - Medical Technology
Moreno Valley College
Moreno Valley, CA-
Liberty High School
Henderson, NV05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Money handling abilities
Timeline
Remote Customer Service Representative
EBay Inc
07.2023 - 06.2024
Customer Service Representative
Intouchcx
07.2023 - 02.2024
Assistant Store Manager
Ralph Lauren
09.2019 - 05.2023
Associate Of Arts And Sciences - Medical Technology
Moreno Valley College
-
Liberty High School
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