Eustis Pierce
New Orleans,LA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Lead Cashier/Assistant Manager
Circle K
08.2021 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
General Manager
Rebellion Bar And Grill
01.2018 - 04.2021
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and maintained relationships with customers and suppliers through account development.
Server
Creole Cuisine Restaurant
01.2014 - 12.2016
- Checked guests' identification before serving alcoholic beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Senior Business Operations Manager
Group Health Cooperative
03.2011 - 11.2016
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Education
Bachelor of Science - Health Administration
Naval College Preparatory Academy
San Diego, CAAssociate of Science - Network And System Administration
Sanford Brown College
Kansas City, MOSkills
- POS Systems
- Customer Loyalty
- Financial Transactions
- Quality Assurance
- Customer Service
- Logging Support Tickets
- Mac and PC Proficiency
- Software Diagnosis
- Application Installation
- Remote Instruction
- Desktop Operating Systems
- Technical Issues Analysis
Timeline
Lead Cashier/Assistant Manager
Circle K
08.2021 - Current
General Manager
Rebellion Bar And Grill
01.2018 - 04.2021
Server
Creole Cuisine Restaurant
01.2014 - 12.2016
Senior Business Operations Manager
Group Health Cooperative
03.2011 - 11.2016
Bachelor of Science - Health Administration
Naval College Preparatory Academy
Associate of Science - Network And System Administration
Sanford Brown College
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