EUSTIS PIERCE
New Orleans,LA
Summary
Highly adaptable and experienced management professional with background in hospitality and healthcare sectors. Experienced in most widely used computer software, cloud programs, databases & POS systems.
Overview
10
10
years of professional experience
Work History
Lead Cashier/Assistant Manager
Circle K
08.2021 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Rebellion Bar & Urban Kitchen
05.2019 - 05.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Server
Creole Cuisine Restaurant
01.2017 - 05.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
SR Business Operations Manager
Group Health Cooperative
02.2013 - 11.2016
- Managed Daily Operations for community clinic with 12 departments, 125 clinical professionals and 80 administrative staff
- Supervised insurance billing, coding and reimbursements
- Coordinated primary staff and physician schedules and ensured optimum duty coverage.
Education
Bachelor of Arts - Health Administration
Navy Sea College
U S Military Associate of Science - Network And System Administration
Sanford Brown College
Kansas City, MOSkills
Leading a team of employees/Management
Recruiting/interviewing/hiring protocols
Teaching & Motivating Others
POS Systems
FOH and BOH Restaurant Operations
Cash Handling
Timeline
Lead Cashier/Assistant Manager
Circle K
08.2021 - Current
General Manager
Rebellion Bar & Urban Kitchen
05.2019 - 05.2021
Server
Creole Cuisine Restaurant
01.2017 - 05.2019
SR Business Operations Manager
Group Health Cooperative
02.2013 - 11.2016
Bachelor of Arts - Health Administration
Navy Sea College
Associate of Science - Network And System Administration
Sanford Brown College
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