Eustolio Roman
Chicago,IL
Summary
With a proven track record at Plexus Corp, I excel in driving manufacturing excellence and team coordination. My expertise in quality assurance and my ability to motivate team members have consistently enhanced production efficiency and safety compliance. Achievements include surpassing quality standards and fostering a culture of continuous improvement, underscoring my commitment to operational excellence and team leadership.
Overview
14
14
years of professional experience
Work History
Production Lead
Plexus Corp
Buffalo Grove, IL
02.2022 - Current
- Monitored the quality of products during production process.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
- Checked finished products to ensure quality and that industry standards were met before use.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Coordinated production schedules and assigned tasks to employees.
- Worked closely with management team to develop long-term plans for growth.
- Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.
- Collaborated with other departments to ensure smooth operations.
- Provided guidance and support to subordinates in their daily activities.
- Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
- Identified areas of improvement and implemented changes accordingly.
- Ensured safety regulations were followed by all staff members.
- Hand-assembled needed parts with bolts and screws.
- Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Resolved conflicts between staff members when necessary.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Assisted in training new personnel in the use of tools and equipment.
- Met or exceeded target for on-time customer shipments.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Executed and coordinated employee training to meet quality requirements.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Room Service Busser
Four Seasons Hotel
Chicago, IL
09.2016 - 03.2020
- Greeted customers and answered questions about menu items.
- Greeted frequent visitors by name and explained new promotions.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Stocked customer service stations with paper products or beverage preparation items.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Communicated with kitchen staff regarding any special requests from customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Notified manager of issues with equipment or breakage.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained a friendly attitude towards customers at all times.
- Organized storage areas for clean dishes and stocked linens.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Provided assistance to other bussers or waitstaff when needed.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Delivered food orders to tables in a timely manner according to company standards.
- Helped employees complete required activities during peak periods.
- Greeted guests with friendliness and professionalism.
- Took initiative to help others whenever necessary.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Server Supervisor
Presbyterian Homes
Evanston, IL
05.2011 - 08.2016
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Provided ongoing support to servers while they are on the job.
- Managed tables throughout dining room to execute service at highest level.
- Ordered supplies necessary for efficient operation of the restaurant.
- Distributed food to service staff for prompt delivery to customers.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored temperatures of prepared food and cold-storage areas.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Monitored dining room activities to ensure customer satisfaction.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Directed and assisted in general dining room cleaning and sanitation.
- Explained goals and expectations required of trainees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Resolved employee issues or disputes in a timely manner.
- Assisted in resolving customer complaints promptly and professionally.
- Trained new servers on proper food handling techniques.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Mather High School
Chicago, IL06-2010
Some College (No Degree) - Biomedical Engineering
DeVry University
Chicago, ILSkills
- Manufacturing operations
- Quality control
- Quality assurance
- OSHA enforcement
- Team coordination
- Production scheduling
- Health and safety compliance
- Work order interpretation
- Assembly and production
- Team member motivation
- Materials management
- 5S methodology
- Safety rules enforcement
- Manufacturing processes
- Standard operating procedures
- Equipment safety
- Equipment troubleshooting
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Production Lead
Plexus Corp
02.2022 - Current
Room Service Busser
Four Seasons Hotel
09.2016 - 03.2020
Server Supervisor
Presbyterian Homes
05.2011 - 08.2016
High School Diploma -
Mather High School
Some College (No Degree) - Biomedical Engineering
DeVry University
Similar Profiles
Michelle NicaMichelle Nica
Buyer II at Plexus CorpBuyer II at Plexus Corp
Ioana Janina PetruseIoana Janina Petruse
Customer Manager at Plexus CorpCustomer Manager at Plexus Corp
Nathan JohnsonNathan Johnson
Engineering Youth Apprenticeship at Plexus CorpEngineering Youth Apprenticeship at Plexus Corp