Eva Luciano-Ali
Cleveland,OH
Summary
Resourceful EHR Support Specialist Trainer known for high productivity and efficient task completion. Skilled in electronic health record (EHR) systems, instructional design, and workflow optimization. Excel at communication, problem-solving, and adaptability to maximize learning outcomes and support implementation processes. Committed to enhancing user competency and system effectiveness through tailored training programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EHR Support Specialist Trainer
Provisions Group
Franklin, TN
09.2023 - Current
- Provided guidance on how to use and troubleshoot common EHR systems.
- Developed and implemented training plans for EHR support specialist staff.
- Conducted workshops, webinars, and one-on-one sessions to train users on how to use the EHR system.
EHR Support Specialist Trainer
GuideIT
Plano, TX
10.2021 - 10.2023
- Directed and supervised a team of 6 employees in daily operations.
- Manage high-volume ticket desk.
- Assign assignments and training tasks.
- Provide live one-on-one and group training and support sessions via Teams.
- Travel to practice during Go-Live for Support.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted workshops, webinars, and one-on-one sessions to train users on how to use the EHR system.
- Assisted in the coordination of software upgrades and new feature implementations.
Scheduling Specialist
MetroHealth Medical Center
Cleveland, OH
04.2021 - 09.2021
- Provided support for patients needing to schedule appointments.
- Assisted users with MyChart issues
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
MyChart Support Specialist
Nuance Communications
Burlington , MA
06.2020 - 04.2021
- Documented customer inquiries and resolutions in Sales force ticketing system.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Documented customer interactions and contact information into company database.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education
Associate of Science - Health Information Technology
Remington College
Fort Worth, TX04-2020
Skills
- HIPAA Compliance
- Software troubleshooting
- User Acceptance Testing
- Curriculum Planning
- Report Generation
- Data Migration
- Clinical Documentation
- Software Implementation
- Workflow Analysis
- Training delivery
- Orientation and Onboarding
- Training Video Production
- Virtual Learning Management
- Course Materials Development
- Continuous Improvement
- Video Conferencing
- Data Entry
Languages
Spanish
Native/ Bilingual
Certification
- Scrum Master Certified (SMC) - SCRUMstudy.
Timeline
EHR Support Specialist Trainer
Provisions Group
09.2023 - Current
EHR Support Specialist Trainer
GuideIT
10.2021 - 10.2023
Scheduling Specialist
MetroHealth Medical Center
04.2021 - 09.2021
MyChart Support Specialist
Nuance Communications
06.2020 - 04.2021
Associate of Science - Health Information Technology
Remington College
Similar Profiles
Julie LacombeJulie Lacombe
EHR Consultant at Provisions GroupEHR Consultant at Provisions Group
Toi'Re AndersonToi'Re Anderson
Billing Coordinator at Provisions GroupBilling Coordinator at Provisions Group
Christie LamontChristie Lamont
Project Management Consultant at Provisions GroupProject Management Consultant at Provisions Group
Fatima MemonFatima Memon
Clinical Diet Technician at MetroHealth Medical CenterClinical Diet Technician at MetroHealth Medical Center
Angel ThompsonAngel Thompson
Home Caretaker at Cherished CompanionsHome Caretaker at Cherished Companions