Eva ALZAWAR

• Active listening to understand customer needs and preferences.

• Patience and empathy to build trust and rapport with clients.

• Providing a personalized shopping experience.

• In-depth knowledge of jewelry types, gemstones, metals, and certifications.

• Understanding of jewelry care and maintenance to educate customers.

• Ability to explain the value, quality, and features of each piece.

• Strong verbal communication to articulate product details clearly.

• Assist in driving top line sales, including supervising, coaching, and direction of the sales staff
• Working closely, collaboratively, and transparently with the rest of the store management team
• Develop a basic understanding of all functionalities and processes in the shop, customer service department, and sales operations
• Perform duties related to opening and closing the store
• Sales leadership

• Serve as manager and perform managerial duties in the manager's absence
• Supervise associates on shift and ensure daily task list is completed
• Ensure customer satisfaction through excellent customer service and care
• Provide excellent customer service and assist customers with their shopping needs
• Management duties such as opening and closing the store