Eva Anderson
Conway,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Brand Ambassador
VIPdesk Connect
Conway, SC
03.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Teir 1 Tech Support
Conduent
Conway, SC
07.2021 - 06.2022
- Answered calls in a fast paced environment while resolving the issue in a timely manner.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Generated reports and updated files and documentation.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Front Desk Receptionist
Surfside Chiropractic
Surfside, SC
08.2019 - 04.2020
- Answered heavy volume phone calls and handled high traffic lobby area.
- Relayed all messages promptly to proper parties.
- Reviewed and updated information in front desk computer system.
- Welcomed coworkers and visitors and directed to appropriate departments.
- Kept lobby and reception area clean and neat at all times.
- Ordered office supplies Resolved patient complaints.
- Managed appointments Professional Summary Skills Experience Received and distributed mail and documents.
- Scheduled appointments and events.
- Handled all phone calls and routed calls to appropriate locations.
- Answered telephone calls to provide information, take messages and set up appointments.
- Resolved patient and staff issues independently by using strong organizational, conflict management and decision-making abilities.
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
- Supported the work of office staff by providing skilled clerical assistance.
Server
Olive Garden
Conway, SC
11.2008 - 08.2019
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Used POS system to accurately input orders and process payments.
- Greeted guests promptly and with a smile, shared daily specials, and collected drink orders to offer superior service.
- Entered orders, delivered food and beverages, and processed payments.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Carolina Forest High School
Conway, SC06.2007
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
Timeline
Brand Ambassador
VIPdesk Connect
03.2023 - 04.2024
Teir 1 Tech Support
Conduent
07.2021 - 06.2022
Front Desk Receptionist
Surfside Chiropractic
08.2019 - 04.2020
Server
Olive Garden
11.2008 - 08.2019
High School Diploma -
Carolina Forest High School