Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing six years of experience in Finance and Real Estate.
Hi, I’m
Eva Arreguin
Round Lake Beach,IL
Summary
Overview
16
years of professional experience
2
Languages
Work History
Coldwell Banker Residential Brokerage
Compliance Team Lead
03.2022 - Current
Job overview
- Tailor, coach and oversees activities of staff of fourteen auditors that oversee auditing real estate documents to ensure all parties are paid accurately and promptly
- Perform audit work along with supervisor which include individual and multiple audit assignments
- Communicate with staff and upper management of any issues or findings to help improve and develop new process
- Supply added support to several departments to ensure work is completed in prompt manner
- Conduct weekly follow up meeting to ongoing projects with new branch office and franchise affiliates
- Conduct monthly team meeting to keep team up to date with new projects and process that will need to be adhered to.
Walgreens
Retail Pharmacy Technician
08.2023 - 09.2023
Job overview
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Enhanced pharmacy efficiency by accurately entering prescription information into system and maintaining up-to-date patient records.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Maintained clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Increased overall efficiency of pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume retail pharmacy environment.
Coldwell Banker Residential Brokerage
Compliance Coordinator
10.2019 - 03.2022
Job overview
- Aid team members in reviewing closed deal packages submitted from branch locations to ensure accuracy and completeness
- Answer questions pertaining to commission payouts, deductions, commission schedules and commission calculations
- Review Commission Processor work for accuracy and completeness
- Audit closing documentation which may include commission checks, HUD's, purchase contracts, etc
- To close deals in internal accounting systems
- Apply necessary commission adjustments for prompt and accurate payments to Sales Agents, Referrals, and Cooperative Brokers
- Including managing void payment and reissuing of payments
- Provide support with excellent communication to Vice Presidents, Branch Managers and Office Administrators in branch offices in response to inquiries about commission payouts, deductions, commission schedules and commission calculations
- Run and support commission related reports including end of month reporting for Florida and Atlanta lease
- Service My Deals chatroom aiding agents submit deals through My Deals
- Additional duties as required by business need including supervisor duties.
Coldwell Banker Residential Brokerage
Commission Processor
11.2018 - 10.2019
Job overview
- Review closing packages submitted from Branch Locations to ensure accuracy and completeness
- Data entry of Closing Demand Authorizations into internal accounting software
- Audit closing documentation which may include commission checks, HUDs, purchase contracts, etc
- To close deal in internal accounting systems
- Apply necessary commission adjustments for prompt and accurate payments to Sales Agents, Referrals, and Cooperative Brokers
- Provide support with excellent communication to Vice Presidents, Branch Managers and Office Administrators in branch offices in response to inquiries of commission payouts, deductions, commission schedules and commission calculations
- Update ledger system for earnest money deposits in compliance with state escrow law
- Additional duties as required by business need.
Coldwell Banker Residential Brokerage
Escrow Processor
05.2017 - 11.2018
Job overview
- Accurately process deposits and supporting documents into Escrow system and various bank accounts for various states
- Disbursements of escrow funds for closings including issuing wires and check disbursement to proper departments
- Research real estate documents to ensure correct applications and disbursements of escrow funds
- Conduct verification of escrow funds via phone or written communication
- Conduct daily and monthly reports for auditing purposes
- Reconciling accounts at month end, performing necessary journal entries
- Opened incoming orders and set up escrow files within 4 hours of receiving purchase agreement.
- Special Projects with supervisor as assigned.
Wells Fargo Equipment Finance
Operations Processor II
11.2013 - 05.2017
Job overview
- Promptly input credit applications received via email, fax, and sales department into Rapport database system
- Research and verify business entity documents via Secretary of State and Duns & Bradstreet websites
- Update and edit customer and vendor's applications in Rapport database system
- Supplied credit reference for existing customers using Rapport and Artiva database systems.
- Streamlined operations by identifying and eliminating inefficiencies in processing workflow.
- Reduced processing time with meticulous attention to detail and accurate data entry.
- Collaborated with team members to optimize workflows, resulting in more efficient processes across department.
- Provided training and support to new hires, contributing to cohesive and knowledgeable team environment.
- Organized files efficiently for easy retrieval and optimal recordkeeping.
- Adapted quickly to changing operational requirements, demonstrating flexibility under pressure.
- Contributed to positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Checked records for accuracy and completeness, and corrected errors.
- Recipient of Premier Service Excellence Award for 2016.
Illinois Cash Advance
Customer Service/Loan Associate
09.2013 - 11.2013
Job overview
- Accepted applications for cash advance loans from customers
- Entered application into system of record
- Verified employment and references for potential customers
- Filed and organized customer information and data entry
- Gave customer courtesy calls for due payments and delinquency
- Contacted past customers of promotions for loans
- Aided in marketing for Illinois Cash Advance by managing their social media accounts along with flyer and business card distribution
- Made money deposits and transactions
- Maintained less than 5% default rate along with 8% monthly growth.
Various Patients
Home Health Aide
07.2008 - 11.2013
Job overview
- Reported written patient vital signs to nursing and medical staff
- Provided wound cleaning to patients
- Administered patient medication via injection and orally
- Maintained correct inventory of patient medication including ordering and acquiring prescriptions
- Informed and explained patient medical insurance claims and aided in resolving medical claims
- Scheduled patient appointments and arranged transportation when necessary
- Translated patient correspondence and telephone communications to Spanish speaking patients.
Clínica El Divino Nino
Medical Assistant Intern
01.2011 - 04.2011
Job overview
- Maintained current and correct documentation of patient's medical records such vital signs, allergies, list of medications and patient's symptoms
- Prepared examination rooms with necessary supplies and equipment
- Performed phlebotomy and routine lab testing as directed by physicians
- Informed patient of follow up instructions given by medical staff
- Returned messages from patients on medical information and appointments
- Performed patient scheduling and helped with insurance authorization for appointments.
ReMax Top Performers
Office Administrator
04.2008 - 07.2008
Job overview
- Conducted account receivables/payables, bookkeeping using QuickBooks
- Prepared weekly/monthly statistical and sales reports using Microsoft Excel
- Organized sales meetings, team building events, office outings, and dedicated events
- Prepared daily schedules including on-going training for staff
- Answered telephone switchboard and supplied primary information to clients
- Input client and transaction information into system of records.
Education
University of Phoenix Phoenix, AZ
Bachelor of Science from Business Analytics
06.2026
University Overview
Robert Morris UniversityWaukegan, IL
Associate degree in applied sciences
01.2013
University Overview
Skills
- Communication skills
- Strong Work Ethic
- Microsoft Office Proficient
- Fluent in Spanish
- Detailed organizational skills
- Teamwork skills
- Investigation techniques
- Complaint Handling
- Internal Auditing
- Privacy regulations
- Interpersonal Communication
- Document Preparation
- Funds Disbursement
- Loan Documentation
- Data entry proficiency
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureQuote
The price of anything is the amount of life you exchange for it.
Timeline
Retail Pharmacy Technician
Walgreens
08.2023 - 09.2023
Compliance Team Lead
Coldwell Banker Residential Brokerage
03.2022 - Current
Compliance Coordinator
Coldwell Banker Residential Brokerage
10.2019 - 03.2022
Commission Processor
Coldwell Banker Residential Brokerage
11.2018 - 10.2019
Escrow Processor
Coldwell Banker Residential Brokerage
05.2017 - 11.2018
Operations Processor II
Wells Fargo Equipment Finance
11.2013 - 05.2017
Customer Service/Loan Associate
Illinois Cash Advance
09.2013 - 11.2013
Medical Assistant Intern
Clínica El Divino Nino
01.2011 - 04.2011
Home Health Aide
Various Patients
07.2008 - 11.2013
Office Administrator
ReMax Top Performers
04.2008 - 07.2008
University of Phoenix
Bachelor of Science from Business Analytics
Robert Morris University
Associate degree in applied sciences