Eva Augustyn
Bronx,NY
Summary
Licensed Aesthetician, Medical Assistant, Hands on skin care professional, Provided services in skin care, body treatments, waxing, makeup, Strong sales attributes, Motivated detail oriented, Strategic thinker with positive can-do attitude, Holds an Associate degree in Medical Assisting. Results driven with passion for achieving sales targets and boosting profits, I posses a strong business acclaim and have well developed communication skills.
Overview
23
23
years of professional experience
Work History
Aesthetician
Nicholas Day Spa & Salon
Pelham, NY
09.2022 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Educated patients on treatment options.
- Provided clients with knowledge of all cosmetic services being provided.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Promoted overall wellness among clientele by incorporating aromatherapy techniques into treatments when appropriate.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Facilitated training sessions for new estheticians, sharing best practices and mentoring them throughout their onboarding process.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Collaborated with medical professionals such as dermatologists or plastic surgeons when necessary for clients requiring advanced skincare treatments.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Developed individualized, therapeutic skin care programs.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
- Resolved customer complaints and facilitated conflict resolutions.
- Educated guests on current promotions, events and services within store or salon.
- Suggested appropriate therapy based on current health of client.
- Executed laser hair removal and microdermabrasion procedures.
- Reinforced customer selections by reviewing use and benefits of chosen products.
Aesthetician
Nordstrom - Light Salon
09.2019 - 03.2020
Aesthetician
Skinova Medical Spa
07.2019 - 09.2019
Assistant Manager
Iga's Salon
09.2008 - 09.2019
Aesthetician
Mario Badescu
06.2005 - 09.2008
Aesthetician
Wanda's European Skin Care Center
10.2002 - 05.2005
Aesthetician
Frederique Fekkei
09.2001 - 09.2002
Education
Associate degree in Medical Assisting -
Mildred-Elley
New York, NY01.2012
Cosmetology License -
Ultissima Beauty Institute
New York, NY01.1990
Skills
- Fluent English
- Polish
- Conversational French
- Russian
- Highly motivated goal oriented professional
- Decision maker skilled in implementing new ideas
- Dependable and efficient in providing designed information as well as comfort and trust along motivating others in versatile and flexible assignments
Roles And Responsibilities
Hands on skin analysis and consultations with the client.
Product and treatment recommendations focus on targeting client specific needs and concerns.
Maintain product sales and inventory management.
Attended head office meetings in order to keep updates on current developments in products, treatments and services i.e microdermabrasion, micro-needling, effective application of chemical peels, acids, and enzymes, LED therapy, incorporating drainage, and acupressure techniques.
Exceeded sales goal by more than 20%.
Consistently delivered annual sales goals.
Strong abilities in building a consistent and faithful clientele.
References
References available upon request
Timeline
Aesthetician
Nicholas Day Spa & Salon
09.2022 - Current
Aesthetician
Nordstrom - Light Salon
09.2019 - 03.2020
Aesthetician
Skinova Medical Spa
07.2019 - 09.2019
Assistant Manager
Iga's Salon
09.2008 - 09.2019
Aesthetician
Mario Badescu
06.2005 - 09.2008
Aesthetician
Wanda's European Skin Care Center
10.2002 - 05.2005
Aesthetician
Frederique Fekkei
09.2001 - 09.2002
Associate degree in Medical Assisting -
Mildred-Elley
Cosmetology License -
Ultissima Beauty Institute