Eva Bierd
Dania Beach
Summary
Dynamic Operations Manager with a proven track record at Sephora, enhancing customer satisfaction and streamlining supply chain operations. Expert in operations management and team leadership, I've driven performance improvements and fostered strong vendor relationships. My strategic planning and employee motivation skills have significantly boosted accountability and operational efficiency.
Overview
5
5
years of professional experience
Work History
Operations Manager
Sephora
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
Sales Associate
Urban Outfitters, Inc.
11.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
Party City
07.2020 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Hollywood Hills
Fort Lauderdale, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Management
- Operations oversight
- Policies and procedures implementation
- Employee motivation
- Inventory control
- Strategic planning
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Sephora
07.2023 - Current
Sales Associate
Urban Outfitters, Inc.
11.2022 - 07.2023
Manager
Party City
07.2020 - 10.2022
Hollywood Hills
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