Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eva Boyum

Cambridge,MN

Summary

Reliable and upbeat team member successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Target
09.2020 - 10.2023
  • Was placed in a position of leadership due to exceptional work ethic and ability to multitask successfully and delegate projects when necessary.
  • Boosted customer satisfaction by providing excellent service and addressing concerns promptly.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Trained and supervised new employees to ensure correct procedures are carried out quickly and effectively.

Retail Customer Service Manager

Cub Foods
04.2019 - 09.2020
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Established team priorities, maintained break schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Handled end-of-day POS systems cash accounting and reset the systems for the following day, ensuring the accuracy of the daily cash flow.
  • Multitasked consistently by helping customers in person and on the phone while also addressing the concerns of team members and leaders.

Restaurant Team Member

Culver's Restaurant
01.2016 - 08.2018
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Education

Associate of Arts - Liberal Arts And General Studies

Anoka-Ramsey Community College
Cambridge
12.2020

Skills

  • Time Management
  • Problem-Solving
  • Interpersonal and Written Communication
  • Independent Judgement and Self-motivation
  • Reliability and punctuality
  • Stress management
  • Positive attitude
  • Active listening
  • Adaptability and flexibility
  • Organizational skills
  • Teamwork and Collaboration

Timeline

Retail Sales Associate

Target
09.2020 - 10.2023

Retail Customer Service Manager

Cub Foods
04.2019 - 09.2020

Restaurant Team Member

Culver's Restaurant
01.2016 - 08.2018

Associate of Arts - Liberal Arts And General Studies

Anoka-Ramsey Community College

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Eva Boyum