EVA BREAULT
Omaha,NE
Summary
Seasoned Information Technology Manager knowledgeable about software development, security and operations management. Proactive and decisive leader with 25 years of related experience. Intelligent IT Manager with 15-year record of leadership experience in areas such as application development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
25
25
years of professional experience
6
6
Certification
Work History
Manager of IT Applications
NEI Global
Omaha, NE
03.2022 - Current
- Lead a team of Analysts, Developers, and a SQA Analyst supporting a highly customized, legacy OpenInsight application consisting of 6 FTEs and 2 contractors, hybrid as well as permanent remote.
- Added the roles of Scrum Master and Quality Assurance Analyst to the team and developed the talent to fill the roles effectively
- Introduced the team to and implemented the Agile Methodology
- Reduced the development backlog by 98% for requests submitted <=2022 within 8 months by evaluating the backlog, working with the stakeholders and either closing dated requests, combining requests, or delivering the enhancement.
- Implemented an on-call rotation
- Created and implemented a HR Job Family Progression Path for all roles on the team
- Restructured the Help Desk application process
- Reduced the Help Desk queue by 100% by solving the issues, providing self serve solutions, and training the staff as well as business stakeholders on the application functionality
- Coordinated with vendors to ensure optimal performance of applications.
- Created and implemented needed enhancements to harden the system as well as introduced proactive alerting
- Provided technical expertise in troubleshooting complex software issues
- Performed data analysis to identify trends in application usage and performance
- Actively participated in the RFP creation and SaaS ERP selection process
- Developed project metrics to follow system build-out progress.
- Developed and implemented IT strategy to ensure alignment with business objectives.
- Provided technical guidance and direction to staff members in the areas of systems design, development and implementation.
- Conducted performance reviews and provided feedback to employees on their job performance.
- Identified opportunities for improvement within existing IT infrastructure and processes.
- Developed data security and disaster recovery procedures.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Controlled operational IT budget and expenditures within department parameters.
- Provided company users with tech support for IT problems and account maintenance.
- Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
Information Technology Manager II
Fiserv
Omaha, NE
09.2018 - 03.2022
- Lead three development teams supporting Java (web), C++ (desktop), and .NET(BI) applications as well as a team of Quality Assurance Analysts
- Hired, trained and managed employees and conducted performance evaluations.
- Provided day to day technical leadership/administration, career growth opportunities, and strategic planning
- Optimized coding standards and innovative thinking for all IT teams. Encouraged the team to think creatively to overcome obstacles, complacency, and roadblocks.
- Educated the team on Jira and Confluence as well as coaching the team on the principles of Agile
- Partnered with the Product Owner and facilitated open communication between Application Development and Product Management
- Identified gaps and filled the roles missing from the scrum teams
- Implemented SMART Goal creation for the team based on organization objectives as well as personal growth
- Created a managed evolution proposal to modernize four legacy applications that was approved by IT executive leadership
- Proposed a strategic solution to consolidate 50+ .Net BI applications to one application
- Maintained 100% compliance with Cyber Security by removing all security findings found from DAST, SAST, and MAST scans
- Created disaster recovery plans to ensure business continuity in case of system failure or data loss.
- Monitored application performance and identified potential areas of application improvement.
- Reviewed service level agreements with external vendors providing IT services.
- Coordinated activities between different teams including developers, operations staff and end users.
- Implemented strategies for cost reduction while maintaining quality standards across all IT projects.
- Identified opportunities for automation that would improve operational efficiencies.
- Analyzed business requirements and designed appropriate IT solutions accordingly.
- Developed documentation outlining processes and procedures related to daily operations.
- Planned and executed upgrades on existing systems in order to maintain optimal performance levels.
- Evaluated emerging technologies and provided recommendations on their implementation into current infrastructure.
- Taught and supervised 23 team employees, coaching, motivating and disciplining to optimize results.
- Coached, trained and developed 5 team members to handle crisis situations with poise.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Examined metrics and prepared IT project progress reports.
Information Service Manager
West
Omaha, NE
08.2015 - 09.2018
- Managing a staff of highly-skilled full stack IVR/SMS/Host Developers and Engineers consisting of 26 team members
- Responsible for day to day activities, task assignments, prioritization, resource management, and delivery of code to preproduction and production environments
- Oversee the activities involved in risk assessment and mitigation
- Providing leadership, guidance, and opportunity to promote team and individual growth
- Provide guidance for project delivery to the Project Management team, Release Manager, and Quality Assurance
- Drastically improved quality of delivery by 98% by implementing process improvements, best practices, and KPIs
- Incorporated initial SDLC steps in Jira to begin automated and trackable transition between departments
- Lead the highest producing app dev team for the second largest client; continually met and exceeded client expectations for delivery
- Provided Agile Coaching to the Client Hub that included technical and non-technical staff
- Applied company and department strategy to individual and team goals
- Served as 24/7 problem/resolution escalation support
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives. Guided department employees on changes from management.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Hired and trained IT department staff to drive performance.
- Monitored and upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service course correcting when applicable.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
IT Sr. Manager
Asurion
Smyrna, TN
03.2007 - 06.2015
- Led cross-functional global teams consisting of 48 employees, both onsite and remotely promoting full staffing with trained and knowledgeable employees implementing large scale projects involving multiple stakeholders.
- Partnered with business executives and assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Partnered with technology executives in strategy direction with long-term planning activities such as developing roadmaps for future growth.
- Proven ability to influence across global geographies, groups, projects and products to create effective technology solutions to solve difficult business problems
- Strategically structured the teams to stay ahead of the continuous organization changes while leading a lean but effective and efficient team supporting the global need
- Created and implemented the Back Office PLC/SDLC that directly contributes to the Class 1 app maintaining a 99.9% system availability rating
- Reduced development need on avg 20% with proposing standard system functionality, self serve options, or business process enhancements
- Created detailed documentation for all IT processes including system changes, upgrades.
- Provided technical guidance and direction to staff members in the areas of systems design, development and implementation.
- Reviewed project plans, approved resources required and deadlines and tracked progress against goals to ensure that all projects were completed on time, within budget and up to standard quality requirements. Adjustments were found, communicated, and course corrected in a timely manner.
- Performed cost and benefit analysis to determine viability of proposed solutions or initiatives and promoted the concept of providing options.
- Established policies, procedures and standards related to the use of technology across the organization.
- Resolved complex technical issues in a timely manner while minimizing disruption of services.
- Participated in internal audits related to information security measures taken by the company.
- Calculated agreed-upon metrics to assess system effectiveness and refine systems strategy.
- Met with and developed a strong working relationship with business stakeholders to collaborate and resolve problems.
- Developed data security and disaster recovery procedures.
- Conducted performance reviews and provided feedback to employees on their job performance while advocating for personal growth
Education
Master of Science - Information Technology
University of Nebraska
08.2021
Bachelor of Science - Information Technology, Programming and Operating Systems
University of Phoenix
07.2003
Skills
- ERP - Microsoft Dynamics Axapta (v 3 - 2012 R3), PeopleSoft, SAP, Oracle Financials v 11, OpenInsight
- Hosted or SaaS - Kyriba, Concur, Kronos, Workforce Connect, Workday, Hyperion, Business Objects, MAS200, Radio Beacon, Microsoft Dynamics CRM, RICOH Process Director
- Languages - SQL, PL/SQL, SQR, PeopleCode, VB, C, Cobol, Batch Files, DOS Scripting, PHP, Java, VXML, XML
- API – SOAP, REST
- Tools - Team Foundation Server, Oracle Discoverer, Quality Center, JIRA, Confluence, Clarity, TOAD, Perforce, GitHub, Crucible, JUnit, PHPUnit, Jenkins, Ansible, VB NET, Azure DevOps, Splunk
- Database - SQL Server, Oracle, Informix, DB2
- Strategic Planning
- Performance Management
- Negotiation
- Verbal and Written Communication
- Project Management
- Budget Control
- Complex Problem-Solving
- Policy and Procedure Development
- Key Performance Indicators
- Performance Evaluations
- Cross-Functional Team Management
- Team Leadership and Development
- Security Improvements
- Software Licenses and Patches
- Business Development Support
- Agile Work Processes
- User Support
- Product Development
Interests
VOLUNTEER EXPERIENCE , Building Houses and Playgrounds Habitat for Humanity International Teacher Junior Achievement USA Fundraiser American Heart Association
Certification
Associate, Customer Service (ACS)
Fellow, Life Management Association (FLMI)
Life Office Management Association, Inc.
Dynamics Axapta Trade & Logistics 2012
Dynamics Axapta Financials I & II 2012
Microsoft
Certified Scrum Master 2015
Scrum Alliance
Certified SAFe 4 Scrum Master 2019
Scaled Agile
Affiliations
Building Houses and Playgrounds
Habitat for Humanity International
Teacher
Junior Achievement USA
Fundraiser
American Heart Association
References
References available upon request.
Timeline
Manager of IT Applications
NEI Global
03.2022 - Current
Information Technology Manager II
Fiserv
09.2018 - 03.2022
Information Service Manager
West
08.2015 - 09.2018
IT Sr. Manager
Asurion
03.2007 - 06.2015
Master of Science - Information Technology
University of Nebraska
Bachelor of Science - Information Technology, Programming and Operating Systems
University of Phoenix
Associate, Customer Service (ACS)
Fellow, Life Management Association (FLMI)
Life Office Management Association, Inc.
Dynamics Axapta Trade & Logistics 2012
Dynamics Axapta Financials I & II 2012
Microsoft
Certified Scrum Master 2015
Scrum Alliance
Certified SAFe 4 Scrum Master 2019
Scaled Agile
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