Eva Brow
Pontiac
Summary
Compassionate Registered Medical Assistant recognized for productivity and efficiency in completing tasks. Skilled in patient care, medical terminology, and electronic health records management. Excel in communication, empathy, and teamwork, ensuring high-quality patient support and collaboration with healthcare professionals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant (RMA)
Michigan Reproductive Medicine
Bloomfield Hills
05.2018 - Current
- Triaging patients: take vitals, new patient intakes, rooming patients as designated
- Phlebotomy
- Assisting physicians by performing abdominal ultrasounds during embryo transfers, mock embryo transfers, intrauterine inseminations, mock intrauterine inseminations, and endometrial activations
- Assisting in procedures: saline sonohysterograms, diagnostic/operative hysteroscopies, OB/GYN ultrasounds, mock/true embryo transfers, mock/true intrauterine inseminations, endometrial activations, oocyte retrievals, TESE/TESA/PESA procedures, oocyte donor physicals
- Obtaining prior authorizations for specialty infertility medications
- Teaching patients how to prepare and administer Ovidrel, Lupron/Leuprolide Acetate, Cetrotide, Ganirelix, Gonal-F Redi Ject Pens, Follistim Pens, Omnitrope, and IM progesterone
- Completing patients FMLA or disability paperwork
- Scanning and uploading patient documents and records to EMR charts
- Dispersing deliveries and stocking exam/procedure rooms as appropriately
- Opening office and preparing rooms for exams/ultrasounds
- Procedure/surgical instrument cleaning, decontaminating, inspected, packaged, and sterilized with autoclave
- Performing quarterly autoclave maintenance
- Checking-in new/established patients, obtaining identification/insurance and attaching to patient chart, collecting co-pays/balances
- Preparing and faxing patient medical records to patients/physicians/insurance companies
- Insurance verifications for specific CPT and ICD 10 codes used in office
- Front office coordination assistance:
- Welcome and assist patients and visitors in a professional manner
- Manage inbound and outbound phone communications, including documentation and call delegation
- Direct patient inquiries to appropriate nursing staff and departments
- Schedule and coordinate new patient appointments, follow-ups, and necessary medical visits
- Provide administrative support to ensure efficient office operations
- Address guest concerns and escalate complaints to the office manager as needed
- Coordinate reservations and maintain scheduling accuracy
- Respond to emails and other correspondence in a timely and professional manner
CERTIFIED CLINICAL MEDICAL ASSISTANT
Beverly Hills Orthopaedic Surgeons/Michigan Orthopaedic Surgeons
Beverly Hills
04.2017 - 04.2018
- Triaging daily patient flow for multiple physicians (rooming, documenting new patient history, obtaining new history for established patients, obtaining surgical/imaging/laboratory reports, documenting patient's chief complaints)
- Removal of sutures, staples, casts, splints, and wound dressings per physician's request
- Responsible for triaging patient messages left for medical assistants/physician's
- Completion and submission of patient disability/FMLA paperwork
- Assisting with cast applications, splint/bracing applications, major joint injections with ultrasound guidance, intermediate elbow/wrist/hand injections, and joint/bursa/cyst aspirations
- Performing as a team player, treating every situation with the best customer service as possible, and the ability to multitask in stressful/fast paced situations
- Introduction to surgical scheduling and surgical boarding
OFFICE ADMINISTRATIVE ASSISTANT/MEDICAL ASSISTANT
Comprehensive Healthcare Associates & Prevention Medicine
Livonia
08.2015 - 05.2017
- Obtaining, scanning, faxing, uploading, corresponding, filing all patient documents
- Verifying patients insurances, deductibles, copays; helping assign designated PCP's to patient HMO insurance plans; obtaining collectibles, copays, and current balances; submitting all incentive work for HMO credentialing
- Administration of medications (IV, injection, oral, transdermal); administration of vaccinations, immunizations, vitamins, HCG injections, Lipo-Derm, and Lipo-Plex; triaging patients/phlebotomy/inhouse EKG's, CBC's, UA's, PT/INR's
- Responsible for organizing patient schedules; obtaining specialty referrals and imaging prior authorizations with all insurances; scheduling patient specialty radiology appointments; obtaining and sending patient medical records; communication with pharmacists' regarding patient prescriptions; scheduling representative lunches; prepping weekly daily flow for better efficiency; handling transitional chronic care patient paperwork; provide excellent customer service and maintain complete integrity of the facility (respecting lunch/break times, maintenance of patient/employee bathrooms, kitchen/patient room cleanliness, up keep of patient waiting room, sterile technique, customer satisfaction)
MEDICAL ASSISTANT/RECEPTIONIST
Primary Medical Services, P.C
Hazel Park
12.2013 - 08.2014
- Completing patient registrations with verifying patient insurances and primary care physicians
- Familiar with most commercial and community insurances
- Responsible for obtaining referrals and prior authorizations for specialty offices and procedures
- Maintaining and documenting all patient charts through EMRs
- Triaging multiple phone lines
- Communicating with drug and laboratory representatives
- Communicating with radiologists and pharmacies
- Familiar with MAPPS and MCIR
- Collecting patient copayments and deductible balances
- Full triaging of patients
- Administration of medication via topically, orally, injections, IVs, IVPs, and IVPBs
- Proficient in phlebotomy, children immunizations, EKGs, PFTs, DOT drug screens and physicals, breath alcohol testing, and lab specimen collecting/handling/transferring/testing
- Notifying patients of lab results, x-ray reports, and instructions per doctor
- Maintaining the integrity of establishment
- Efficient assisting in basic office procedures such as: pap smears/pelvic exams, suturing of lacerations, splint/casting, lesion removals, wound dressings, and treatment of short term infections
- Responsible for taking digital x-rays, presenting them to doctor, sending to radiologist, and obtaining a final report for patients
MEDICAL ASSISTANT/RECEPTIONIST
Village Health Urgent & Family Care
Township
07.2010 - 09.2013
- Performed and proficient in phlebotomy, EKGs, PFTs, IVs, IVPs, IVPBs, x-rays, administration of medications (vaccinations and immunizations), BATs, and DOT drug screenings
- Efficient in taking vitals and documenting in patient files via paper charts and EMR programs EMD's and PracticeFusion
- Accurately communicate with doctors and patients regarding prescriptions, refills, lab results, referrals, and other patient care
- Cross-trained between administrative and clinical assistant - ability to verify insurances and copayments, triaging multiple telephone lines and walk-in patients, scheduling patients, and scanning medical paperwork into computer system
- Also introduced to trauma patients, including: asthma, heart attacks, infections, overdoses (drug/substance abuse), and strokes
DIRECT CARE WORKER
The CM Living Trust
Algonac
06.2010 - 12.2012
- Provide patient care for a multiple sclerosis quadriplegic patient
- Performing duties such as: feeding, digital stimulation, bathing, wound and pressure sore care, dressing, grooming, move/exercise/massage patient, changing linens, and administering of medications
- Promote independency by enhancing daily living skills through specifically designed homemaking/personal care program
- Assist in maintaining individual's finances and home/personal necessities
- Enable individual with developmental/physical disabilities to lead a happy, healthy, meaningful life
Education
3rd Year Nursing Student - Nursing
Oakland Community College
Auburn Hills, MI03.2025
Associate - Medical Assisting
Ross Medical Education Center
New Baltimore, MI02.2010
Skills
- Insurance Verification
- Medical Records
- Medical Office Experience
- Vital Signs
- Experience Administering Injections
- Clerical Experience
- Computer Operation
- Patient Care
- Caregiving
- ICD-10
- Computer Skills
- Anatomy Knowledge
- HIPAA
- Phone Etiquette
- Medical Scheduling
- Medical Terminology
- Laboratory Experience
- Microsoft Word
- Quality Assurance
- Epic
- EMR Systems
- Venipuncture
- Medical Imaging
- Triage
Certification
- CPR Certification, 07/01/24, 07/01/26, American Red Cross/American Heart Association - Dually certified
- BLS Certification, 07/01/24, 07/01/26, American Red Cross/American Heart Association - Dually certified
- Nationally Certified Medical Assistant, 08/01/24, 08/01/25, annually
Additional Information - Skills And Abilities
- Excellent lab practices
- Rapid tests (Strep A, Influenza, and RSV)
- Quality control procedures
- Lab equipment calibration
- Train newly hired employees
- Organize and disperse deliveries
- Accurately communicate with doctors, patients, pharmacies, and other health care professionals for proper patient care
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Registered Medical Assistant (RMA)
Michigan Reproductive Medicine
05.2018 - Current
CERTIFIED CLINICAL MEDICAL ASSISTANT
Beverly Hills Orthopaedic Surgeons/Michigan Orthopaedic Surgeons
04.2017 - 04.2018
OFFICE ADMINISTRATIVE ASSISTANT/MEDICAL ASSISTANT
Comprehensive Healthcare Associates & Prevention Medicine
08.2015 - 05.2017
MEDICAL ASSISTANT/RECEPTIONIST
Primary Medical Services, P.C
12.2013 - 08.2014
MEDICAL ASSISTANT/RECEPTIONIST
Village Health Urgent & Family Care
07.2010 - 09.2013
DIRECT CARE WORKER
The CM Living Trust
06.2010 - 12.2012
3rd Year Nursing Student - Nursing
Oakland Community College
Associate - Medical Assisting
Ross Medical Education Center
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