Eva Brown
Denton
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circlek
08.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries and transactions, ensuring a positive experience at checkout.
- Maintained product knowledge to effectively address customer questions and concerns.
- Collaborated with team members to enhance store operations and improve service efficiency.
- Handled cash transactions accurately while adhering to company policies and procedures.
- Supported inventory management processes by restocking shelves and organizing displays.
- Adapted quickly to changing environments and customer needs in a fast-paced retail setting.
- Resolved customer complaints efficiently, fostering long-term loyalty and satisfaction.
Call Center Representative
Canon Solutions America
11.2024 - 05.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized call center software to document interactions and track customer requests promptly.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Adapted to various communication styles to meet diverse customer needs effectively.
- Handled high-volume calls while maintaining professionalism and a positive attitude.
- Participated in training sessions to develop product knowledge and improve service skills.
- Managed complaints professionally, ensuring timely resolutions aligned with company policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Package Handler
Federal Express
06.2023 - 10.2024
- Loaded and unloaded packages efficiently to meet daily shipping goals.
- Operated material handling equipment safely to ensure smooth workflow.
- Sorted and organized packages by destination for accurate deliveries.
- Conducted routine inspections of packaging materials for quality control.
- Followed safety protocols to minimize risk of accidents during operations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Attendance Analyst
Verizon/Diversant Temp Agency
06.2019 - 12.2021
- Analyzed data trends to support strategic decision-making processes.
- Developed reports using advanced Excel functions to improve data accuracy.
- Collaborated with cross-functional teams to streamline project workflows.
- Conducted market research to identify opportunities for process enhancement.
Administrative Assistant
Division of Child Protection and Permanency
03.2006 - 08.2016
- Managed scheduling and coordination of meetings for departmental staff.
- Streamlined document processing to enhance workflow efficiency.
- Developed and maintained filing systems for sensitive case documents.
- Assisted in training new administrative staff on office procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma - Architectural Drafting/ Business
John F Kennedy High School
Willingboro, NJ06.1987
Skills
Achieved high customer satisfaction ratings through proactive service and support Leveraged critical thinking to identify and implement effective solutions for customer challenges Cultivated a detail-oriented approach to enhance service accuracy and efficiency
Certification
Creating and running the Morale Boosters for the office. I created and continued to boost morale in the office for co workers by having raffles, contests, allowing coworkers to nominate and choose employee of the month, organize, Holiday parties, retirement, promotion etc. I kept everyone's spirits up through the difficult times that were involved while doing their jobs.
Timeline
Customer Service Representative
Circlek
08.2025 - Current
Call Center Representative
Canon Solutions America
11.2024 - 05.2025
Package Handler
Federal Express
06.2023 - 10.2024
Attendance Analyst
Verizon/Diversant Temp Agency
06.2019 - 12.2021
Administrative Assistant
Division of Child Protection and Permanency
03.2006 - 08.2016
High School Diploma - Architectural Drafting/ Business
John F Kennedy High School