Eva Casillo
Kyle,TX
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dependable candidate experienced in navigating long-haul routes and managing paperwork for cross-border shipments. In-depth knowledge of route logistics and vehicle maintenance needs. Physically fit individual possessing excellent physical stamina to move and lift heavy items and good knowledge of local and highway roads. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
OTR Team Truck Driver
Allied Berger Moving And Storage
10.2022 - 06.2023
- OTR Husband & Wife Contracted Team Drivers in household furniture.
- Excellent Customer Service Skills
- Inventoried homes
- packed
- loaded 53' Trailer
- Knowledge of Camscan
- ELD daily usuage
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Verified contents of inventory loads against Bills of Lading.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maximized load safety by balancing, securing, and weighing products.
- Inspected load security and checked for damages.
Caregiver
Self-employeed
04.2010 - 10.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged grandchildren in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with grandchildren to deliver emotional support and companionship.
- Assisted grandchildren with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported grandchildren to events and activities, medical appointments, and shopping trips.
- Supported grandchildren with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help grandchildren achieve nutritional objectives.
- Built strong relationships with grandchildren to deliver emotional support and companionship.
- Assisted grandchildren with daily living needs to maintain self-esteem and general wellness.
Administrative Specialist
Austin Police Department-Fugitive Apprehension Div
12.2009 - 04.2010
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Prepared project documents, reports and brochures.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Administrative Assistant III
Austin Police Department-Organized Crime Division
03.2008 - 03.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Worked closely with Commander, Lieutenant, Sargents, Detectives, Officers.
- Answered Narcotics Hotline and entered tip information.
- Developed strategies to streamline and improve office procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Lockbox Specialist
Clinical Pathology Laboratory
05.2007 - 11.2008
- Maintained friendly and professional customer interactions.
- Assisted customers with posted payment needs and inquiries.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Received and Posted all Payments accurately to patient accounts in a time sensitive manner; balanced posted batches and receipts.
- Print reports for the batch.
- Post all insurance payments to accounts balance print report.
- keep all cash totals receipts for end of month.
- Report all keyed entries/time accuracy reports for end of month status report.
Data Technician
Texas Department Of Public Safety
05.2006 - 05.2007
- Managed and organized documents for data entry tasks.
- Conducted audits of existing data entry processes.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient recordkeeping.
- Corrected data entry errors to prevent duplication or data degradation.
- Compared transcribed data with source document to detect and correct errors.
- Used computer software to store and retrieve data.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Updated and maintained customer information, documents and records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered all Applications/Renewals for the department and file until License received.
- Print and mail request letters to applicants.
- QA and verify imaged materials on computer.
- Receive license verify and mail out in timely manner.
- Receive Process all change forms.
- Rotate with co-workers to work lobby for Concealed Handgun Department.
- Greet customers ad answer all questions or request sufficiently.
- Receive cash, check payments and count till at the end of shift and drop in safe.
Clerk III
Texas Department Of Public Safety
08.2001 - 03.2006
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Receive and process agency mail and distribute.
- Verify accuracy and completeness of the manufactured license documents and place in numerical order and distribute to proper place.
- Maintain and Utilize a constantly expanding base of relevant personal knowledge to recognize identify inconsistencies, discrepancies, omissions and related errors in data and information fo documents.
Administrative Assistant
Texas Department Of Public Safety
08.2001 - 08.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Patient Account Representative
North Austin Medical Center
10.1995 - 08.2000
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Utilized computer programs to create invoices, letters and other documents.
- Responded to patient, family and external payer inquiries.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Prepared reports detailing billing actions, flags and other key information.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Developed and documented collection procedures and policies to comply with government regulations.
- Generated and distributed monthly customer statements.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
GED -
Austin Community College
Austin, TXCommercial Driver License -
Austin Community College
Austin, TX06.2022
Skills
Enjoy working around people and being a part of a team, like to keep busy, enthusiastic, very responsible, efficent worker, welcome a challenge, pay close attention to detail, multi task oriented,
- Daily Logs
- Planning Abilities
- GPS and Route Planning
- Shipping and Packaging
- Vehicle Inspection
- Commercial Driving
- DOT Requirements
Accomplishments
Awarded Commanders Coin of Recognition of Excellence.
Timeline
OTR Team Truck Driver
Allied Berger Moving And Storage
10.2022 - 06.2023
Caregiver
Self-employeed
04.2010 - 10.2022
Administrative Specialist
Austin Police Department-Fugitive Apprehension Div
12.2009 - 04.2010
Administrative Assistant III
Austin Police Department-Organized Crime Division
03.2008 - 03.2009
Lockbox Specialist
Clinical Pathology Laboratory
05.2007 - 11.2008
Data Technician
Texas Department Of Public Safety
05.2006 - 05.2007
Clerk III
Texas Department Of Public Safety
08.2001 - 03.2006
Administrative Assistant
Texas Department Of Public Safety
08.2001 - 08.2001
Patient Account Representative
North Austin Medical Center
10.1995 - 08.2000
GED -
Austin Community College
Commercial Driver License -
Austin Community College
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