Singing
Eva Caswell
Clinical Concierge Medical Assistant
Airway Heights,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and committed medical assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. I am also a current college student pursuing toward getting my degree of Associates in Pre-nursing with 50 credits completed to date.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Clinical Concierge Medical Assistant
MultiCare Occupational Medicine Airway Heights
Airway Heights, WA
10.2021 - Current
- Current Ambassador on Duty (team lead) of the clinic. Starts morning huddles, addresses key performance indicators and areas of improvement, ensures the team is informed and aligned on the work that needs to be done during clinic hours.
- Keeps medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborates with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directs patients to exam rooms, fields questions and prepares for physician examinations.
- Sanitizes, restocks and organizes exam rooms and medical equipment.
- Assists with routine checks and diagnostic testing by collecting and processing specimens.
- Performs clerical duties, such as word processing, data entry, answering phones and filing.
- Documents vital signs and health history for patients in clinic and hospital environments.
- Schedules appointments, registers patients, promotes office efficiency coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathers forms and copies insurance cards to collect patient information for billing and insurance filing.
- Collects and documents patient medical information such as blood pressure and weight.
- Obtains client medical history, medication information, symptoms and allergies.
- Supports duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepares initial patient charts for admission.
- Verifies appropriate lab couriers pick up collected lab specimens.
- Prepares patients for X-rays, electrocardiograms, suture removal and dressing changes.
Certified Medical Assistant
MultiCare Rockwood Family Medicine
Airway Heights/ Cheney, WA
03.2019 - 10.2021
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Tested and recorded blood glucose levels.
- Obtained all prescribed laboratory testing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Ordered and prepared reagents and supplies.
- Prepared initial patient charts for admission.
Sales Associate
Paradies Lagardere Spokane International Airport
Spokane, WA
05.2018 - 09.2018
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed Point of Sale (POS) transactions, returning coin, currency, payment cards and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Material Handler Contractor
T.R.A.C.E Inc
Fairchild Air Force Base, WA
12.2014 - 04.2018
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Performed cycle counts and inventory control to accurately track product levels.
- Monitored production schedule to keep proper amount of inventory on hand.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
Associate in Pre-Nursing - Nursing
Spokane Falls Community College
Spokane, WA 01.2021 - Current
Certificate - Medical Assiting
Carrington College
Spokane Valley, WA 01.2018 - 09.2018
Certificate - Nursing Assistant
NorthBay Nursing Institute
Fairfield, CA 03.2013 - 04.2013
Skills
Excellent leader
Customer Service
CPR
Assisting with physical exams
Patient Scheduling
Medical Records Management
Efficient and reliable team player
Electronic health records
Point of care testing
Taking Xrays (limited)
Hearing Conservationist
Cast/ Suture/Staple Removal
Standard rooming
HIPAA Certified
Word Processing
Bilingual
Phlebotomy/Lab Experience
EMR / EHR
Simple dressings
Insurance claims
Accomplishments
- Recognized for outstanding dedication to patient care. I received the GUMBY award in 2020 from MultiCare.
- Promoted to Ambassador On Duty at my current job to be the team lead.
Certification
CMA - Certified Medical Assistant
Interests
Cooking
Cleaning
Timeline
Registered Xray Tech
06-2022
Certified Occupational Hearing Conservationist
01-2022
Clinical Concierge Medical Assistant
MultiCare Occupational Medicine Airway Heights
10.2021 - Current
Associate in Pre-Nursing - Nursing
Spokane Falls Community College
01.2021 - Current
Certified Medical Assistant
MultiCare Rockwood Family Medicine
03.2019 - 10.2021
CMA - Certified Medical Assistant
08-2018
Sales Associate
Paradies Lagardere Spokane International Airport
05.2018 - 09.2018
Certificate - Medical Assiting
Carrington College
01.2018 - 09.2018
Material Handler Contractor
T.R.A.C.E Inc
12.2014 - 04.2018
Certificate - Nursing Assistant
NorthBay Nursing Institute
03.2013 - 04.2013