Eva Chaney
Fresno,CA
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
11
11
years of professional experience
Work History
Regional Banking Branch Manager
Wells Fargo Bank
Fresno, CA
04.2013 - Current
- Developed and implemented strategies to increase customer satisfaction ratings.
- Conducted quarterly performance reviews for branch employees.
- Created and maintained a positive work environment within the branch.
- Analyzed financial data to identify trends and opportunities for improvement.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Reviewed customer complaints and took appropriate action as needed.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Assisted customers with account openings, closings, transfers, payments.
- Maintained strict confidentiality of customer information at all times.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
- Managed daily workflow including assigning tasks to staff members.
- Conducted regular meetings with staff members to discuss progress towards goals.
Education
Bachelor of Arts - Business Administration Organizational Leadership
Fresno Pacific University
Fresno, CA12-2012
Associate of Arts - Liberal Arts
Fresno City College
Fresno, CA12-2010
Skills
- Shift Scheduling
- Expert in risk management
- Customer Service
- Relationship building and management
- Operational Reports
- Business Development
- Coaching and Mentoring
- Account analysis expertise
- Branch Operations Management
- Interviewing and Hiring
- Performance Reviews
- Excels in team leadership
- Employee Development
- Relationship Building
- Staff Supervision
- Multi-tasking ability
- Staff Development
- Excellent work ethic
References
References available upon request.
Timeline
Regional Banking Branch Manager
Wells Fargo Bank
04.2013 - Current
Bachelor of Arts - Business Administration Organizational Leadership
Fresno Pacific University
Associate of Arts - Liberal Arts
Fresno City College
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