Eva Charlton
Merchandising Analyst
Charlotte,NC
Summary
Dynamic Space Planning Analyst with expertise in Blue Yonder and JDA software at SAS Retail Services. Proven ability to streamline operations and enhance planogram compliance. Strong analytical skills complemented by effective communication, fostering collaboration to achieve merchandising excellence. Committed to delivering innovative solutions that drive organizational success.
Overview
27
27
years of professional experience
Work History
Space Planning Analyst
SAS Retail Services
08.2020 - Current
- Experienced in Blue Yonder/JDA and other Space Planning-specific opperations.
- Well versed with Microsoft office programs such as Excel, Powerpoint, and Word.
- Great connections with outside vendors such as Flowers and BBU for execution in Planogram building.
- Dependable communication with other third parties (such as printers for our tags and implementation shelf strips).
- Collaborate well with Category team to create the best decisions for the next resets
- Merchandising knowledge that includes implementation and execution of new merchandise and design.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Learn and adapt quickly to new technology and software applications.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Apply innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Provide professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Strong desire and ability to work in a team setting, providing support and guidance.
- Pay close attention to detail while completing assignments.
- Identify opportunities, analyze information, and provide solutions to maximize our company's potential, well-being, and values.
In Store Execution Team Lead
SAS Retail Services
07.2018 - 08.2020
- Maintained Planogram compliance with a team of six to ten employees.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
Merchandising Implementation Specialist
Acosta Sales & Marketing
07.2016 - 07.2018
- Completed In-store implemantation of remodels and resets using Planograms
- Assitted in training new assicoiates for remodels and resets
- Well-versed in reading planograms and implementing changes.
- Assisted in remodeling retail grocery stores, which included constant heavy lifting as well ans accurate placement of products upon rebuilding gondolas.
- Very adaptable with shift changes.
- Traveled long distances for implementation of store remodels across the Eastern Coast and Southeastern US.
Retail Merchandising Specialist
WorkSmart Merchandising
07.2014 - 07.2016
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Worked on store remodels and in store execution for multiple grocery brands including Harris Teeter, Food Lion, Bi-Lo, Lowes, and other local brands.
Business Customer Service Representative
Windstream
07.2008 - 07.2014
- In charge of assisting Businesses with needs regarding Phone and Internet sales, and occasionally Television services.
- Tasked with personalized business solutions and satisfaction for client loyalty.
- Used direct responsibilities and resources selectively issued to me in order to continue business relationships and client satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and suggested services based on customer requests.
- Expert in telecommunications and fiber options for customers as well as other telecom needs, including internet and cyber information needs.
Photographed, Studio Manager
Picture Me Portrait Studios
Charlotte, NC
03.2005 - 12.2007
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Home Decor consultant
Lowe's Hardware
Charlotte, NC
06.2006 - 06.2007
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Customer service, Business and Industry
Duke Energy
Charlotte, NC
07.1998 - 08.2004
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Arts - Graphic Design
Kings College
Charlotte09-2001
High School Diploma -
Northwest School of Arts
Charlotte, NC06-1998
Skills
- Blue Yonder expertise
- JDA software proficiency
- Planning Analytics Software
- Experience with performance analysis tools
- Logistics distribution planning
- Data analysis techniques
- Strategic workforce planning
- Data analysis skills
- Excel proficiency
- Graphic design using Photoshop Proficiency
- Graphic design with Adobe Illustrator proficiency
- Microsoft Office proficiency
- Mathematical proficiency
Languages
Portuguese
Limited Working
Spanish
Elementary
English
Native or Bilingual
French
Elementary
Timeline
Space Planning Analyst
SAS Retail Services
08.2020 - Current
In Store Execution Team Lead
SAS Retail Services
07.2018 - 08.2020
Merchandising Implementation Specialist
Acosta Sales & Marketing
07.2016 - 07.2018
Retail Merchandising Specialist
WorkSmart Merchandising
07.2014 - 07.2016
Business Customer Service Representative
Windstream
07.2008 - 07.2014
Home Decor consultant
Lowe's Hardware
06.2006 - 06.2007
Photographed, Studio Manager
Picture Me Portrait Studios
03.2005 - 12.2007
Customer service, Business and Industry
Duke Energy
07.1998 - 08.2004
Associate of Arts - Graphic Design
Kings College
High School Diploma -
Northwest School of Arts
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