Hi, I’m
Eva Ciccone
Corona,CA
Summary
Highly motivated and dedicated candidate with management experience . Great computer skills. Experienced in customer relations, sales, service and inventory/parts control. Demonstrated skills in improving department workflow operations, increasing top line sales,and reducing costs. Sales and Service Strategies Employee Development Client & Customer Relations First-rate attention to detail and creative mindset. Prepared to leverage 5 years of marketing experience to take on dynamic new role at Solar Campaigns.
Overview
28
years of professional experience
Work History
Current Home Solar
Marketing Specialist
07.2001 - Current
Job overview
- Managed over 50 customer calls per day.
- Increased sales by 10%.
- Maintained high level of understanding of industry standards and trends.
- Increased sales and customer satisfaction through personalized servicing
- Generated solar energy customer leads to develop new accounts
- Conducted research to analyze customers' behavior, preferences and purchasing habits
- Planned marketing initiatives and leveraged referral networks to promote business development
Horizon Solar Power
Assistant Manager
06.2017 - 12.2020
Job overview
- Directed employees and ensured that work is being completed in timely and effective manner
- Contacted new or existing customers to determine their solar equipment needs, repairs, suggest systems or equipment, or estimate costs
- Scheduled technicians in accordance to jobs locations.
- Reviewed all work orders for labor times, billed parts, technician job comments and prepped for billing.
- Managed over 50 customer calls per day.
- Increased sales by 10%.
Brockton Villa
Floor Manager
07.2015 - 06.2017
Job overview
- Responsible for managing family restaurant, maintaining efficient workflow operations and supervising and improving employee performance and compliance
- Maintained daily records of all transactions and generated reports detailing sales trends for
- Created employee schedules to align coverage with forecasted demands
- Oversaw supply restocking, area cleaning and product organization
- Supervised department recoveries to maintain organized and professional displays for customers
- Managed over 70 customer per day.
Beaumont's Eatery
Barista Shift Manager
04.2015 - 11.2016
Job overview
- Managed and trained 15 new employees to deliver outstanding customer service while also maintaining company standards
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created new training guidelines, and provided staff orientation and training
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing
Education
TCI CollegeNew York, NY
Associates Degree, Associates Degree from Business Marketing
06.2010
DiynosPuerto Cortes, Honduras
Associates Degree from Business Administration
12.2006
Skills
- Dependable
- Ability to build lasting client relationships
- Proficient knowledge
- Mac OS X operating
- System, Microsoft Office, and Excel and
- Management software
- Customer Demographics
- Data Mining Software
- Database Skills
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Portuguese
Professional Working
Timeline
Assistant Manager
Horizon Solar Power
06.2017 - 12.2020
Floor Manager
Brockton Villa
07.2015 - 06.2017
Barista Shift Manager
Beaumont's Eatery
04.2015 - 11.2016
Marketing Specialist
Current Home Solar
07.2001 - Current
TCI College
Associates Degree, Associates Degree from Business Marketing
Diynos
Associates Degree from Business Administration
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