Eva Coffman
Charlotte,NC
Summary
Dynamic content writer and editor with 5 years of experience in technical writing, editing, and training. Expertise in crafting engaging content tailored to diverse audiences while leveraging technical skills for system analysis and optimization. Demonstrated success in developing effective training materials and implementing learning management systems, resulting in enhanced employee performance. Holds a Master’s degree in English Professional Writing and Rhetoric, with a strong commitment to fostering growth through targeted corporate training programs.
Overview
19
19
years of professional experience
Work History
Curator/Editor
Avance Consulting/Global Logic
07.2024 - Current
- Rank LLM prompt-answer pairs (using a defined quality framework)
- Write from scratch prompts, and/or answers
- Write dialogues for selected topics
- Rewrite a subject of conversations following requested guidelines and requests prioritizing safety, creativity and correctness
- Conduct research, when required, to develop writing/prompt ideas
- Ensure confidentiality and handle sensitive information with professionalism and discretion
- Maintain knowledge of domain-specific terminology and stay up-to-date with language and cultural trends
- Audit high priority content, based on project requirements
Application Analyst
St. Jude Children's Research Hospital - ALSAC
, United States
10.2023 - 06.2024
- Worked with graduate school staff to process applications and manage access to school applications
- Operated back-end user access for CollegeNet, Canvas, BioRender, Anthology Student, and other school-centered applications
- Used multiple aspects of Service now to coordinate and resolve user issues
- Ran reports for grades and import grades for student viewing
Trainer
AnswerNet
, Remote
10.2020 - 12.2023
- Built L&D department and implemented LMS, which is now a monetized solution for clients' training needs
- Act as administrator and manager of LMS for company, clients, and vendors
- Partner with ops managers and VPs to create, edit, and distribute customized training materials to ensure current and future client and company initiatives are fulfilled
- Develop and lead trainings based on client needs
- Perform operations manager duties including running and distributing client and vendor reports and communication
- Utilize previous training and performance data to evaluate effectiveness and grow learning and training needs accordingly
- Consult with clients to assess customer service needs and cultivate training plans to align with company standards
English, Theater, ACT Prep Teacher
Desoto County Schools
Southaven, United States
08.2005 - 05.2020
- Created curricula for courses taughtACT Prep, Theater, Debate, Broadcast Journalism, and Television Production
- State testing assistant
- Speech and Debate Coach
- School news network producer
- Organized and executed state tests for 1800 students
- Organized lesson materials
- Implemented learning management system for students
- Awarded grant for theater history
Education
Master of Arts - English Professional Writing and Rhetoric
Bowling Green State University Mississippi State University
12.2019
Bachelor of Arts - Communication
Mississippi State University
Starkville, MSSkills
- Team Management
- Confident Public Speaker
- Comprehensive Technical Communication
- Employee Training
- Comprehensive Text Review
- Instructional Framework Creation
- Engaging Public Speaking
- Qualitative Research
- Multimedia Production Skills
- Content Development
- Strong Written Communication
- Subject Matter Expertise
- Workplace Coordination
Timeline
Curator/Editor
Avance Consulting/Global Logic
07.2024 - Current
Application Analyst
St. Jude Children's Research Hospital - ALSAC
10.2023 - 06.2024
Trainer
AnswerNet
10.2020 - 12.2023
English, Theater, ACT Prep Teacher
Desoto County Schools
08.2005 - 05.2020
Master of Arts - English Professional Writing and Rhetoric
Bowling Green State University Mississippi State University
Bachelor of Arts - Communication
Mississippi State University
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