EVA COLLINS
Sacramento,CA
Summary
Healthcare professional and licensed CNA with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Acublub Acupuncture Clinics
10.2023 - Current
- Coordinate patient scheduling, check-in, check-out, and process payment for billing.
- Verify patient insurance, demographics, and health history to ensure up-to-date records.
- Manage high call volumes and direct calls to appropriate departments with a professional demeanor.
- Maintain accurate patient documentation using medical software while ensuring HIPAA compliance.
- Balance multiple demands with strong organizational and problem-solving skills.
- Use basic medical terminology and assist patients in navigating care.
Certified Nursing Assistant
ACC Care Center Sub Acute
04.2022 - 10.2023
- Delivered high-quality personal care—including bathing, grooming, dressing, and feeding—while preserving patient dignity and comfort.
- Accurately measured and recorded vital signs, including temperature, blood pressure, and blood glucose, supporting early intervention and treatment.
- Responded promptly to call lights and proactively supported patient safety by adjusting bed rails, repositioning patients, and maintaining a safe environment.
- Enhanced overall care by closely monitoring and documenting vital signs, fluid intake, and output, contributing to improved patient outcomes and informed clinical decisions.
Social Work Assistant
ACC Care Center Sub Acute
04.2022 - 10.2023
- Assisted program leadership with daily office operations, contributing to efficient workflow and quality service delivery in a high-volume setting.
- Collaborated with RNs, social workers, and interdisciplinary teams to streamline care coordination and discharge planning, ensuring continuity of care.
- Proactively recognized and addressed patient needs with empathy and cultural sensitivity, supporting both mental health and physical well-being.
- Facilitated referrals to community resources, helping clients access transportation, and other essential support services.
- Contributed to the development of individualized care plans and advocated for client needs in communication with outside agencies and providers.
Patient Care Coordinator
Laser Away Dermatology Clinic
01.2020 - 01.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
Certified Nurse Assistant License - California
Sac Med Training
Sacramento, CANo Degree - General Education
City College of San Francisco
San Francisco, CAHealth Coach - Holistic
Institute For Integrative Nutrition
01.2015
Skills
- Patient Care and ADL Support
- Vital Signs Monitoring
- Basic Medical Terminology
- HIPAA Compliance
- Electronic Medical Records (EHR)
- Effective Communication
- Multitasking in Clinical Settings
- Clerical and Documentation Support
- Team Collaboration with Nursing Staff
- Cultural Sensitivity
- Front desk operations
- Strong organization
- Customer service
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Accomplishments
- Organized and coordinated a vaccination clinic serving over 200 individuals, including 100 patients and 100 healthcare staff, ensuring efficient scheduling, documentation, and compliance with health protocols.
- Served as substitute for the social worker, conducting intake and discharge meetings, completing assessments, and supporting patient and family needs planning.
- Trained multiple cohorts of CNA students during clinical rotations, providing hands-on instruction in patient care, safety protocols, and daily living support within a care center setting.
Certification
Certified Nursing Assistant
Languages
English
Native or Bilingual
Timeline
Medical Receptionist
Acublub Acupuncture Clinics
10.2023 - Current
Certified Nursing Assistant
ACC Care Center Sub Acute
04.2022 - 10.2023
Social Work Assistant
ACC Care Center Sub Acute
04.2022 - 10.2023
Patient Care Coordinator
Laser Away Dermatology Clinic
01.2020 - 01.2021
Certified Nurse Assistant License - California
Sac Med Training
No Degree - General Education
City College of San Francisco
Health Coach - Holistic
Institute For Integrative Nutrition
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