EVA CORONADO
Katy,Tx
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager - Finance
Shell Federal Credit Union
Katy, TX
08.2019 - Current
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Created organizational structures to improve accounting and finance functions.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Managed regular finance tracking for numerous branch offices and headquarters expenses.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Conducted financial due diligence on potential investments and acquisitions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Balanced teller drawers and ATM cash.
- Processed customer applications and approved loans in accordance with bank policy.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Processed applications for new accounts.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Calculated fees due, interest and change for customer transactions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Advised clients on mortgage, education and personal loans.
- Recommended loan approvals and denials based on customer loan application reviews.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Helped college students obtain financial aid through loan programs.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Personal Banker
International Bank of Commerce
Angleton, TX
12.2012 - 02.2016
- Opened new customer accounts, including checking, savings and lines of credit
- Scheduled staffing for main branch
- Established new customer accounts including checking,
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Explained account terms and conditions to customers.
- Reconciled customer accounts and balanced daily transactions.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Assistant Manager
Sally's Beauty Supply
Lake Jackson, TX
09.2010 - 12.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Met 100% of sales goals.
Education
High School Diploma -
Brazoswood High School
Lake Jackson, Tx05.2006
Skills
- 80 WPM typing speed
- MS Office proficient
- Sales expertise
- Compliance, banking laws and regulations
- Money Handling
- Communication
- Customer Service
- Staff Supervision
- ATM Balancing
- Originating Home Loans, Personal Loan, Auto Loans and Credit Cards
- Generating Referrals
- Account Servicing
- Cross-Selling Expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received “Million Dollar Medal” every month, for funding a million dollars in loan in a 30 day period.
- Supervised team of ten staff members.
- Successfully trained eight new tellers over a six month time period.
- Successfully trained six new loan officers over a twelve month time period.
Certification
- Nationwide Mortgage Licensing System - NMLS#2105171
- Notary Certified - exp: July 2024
- Credit Expert, Shell Federal Credit Union
- Ascensus Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager - Finance
Shell Federal Credit Union
08.2019 - Current
Personal Banker
International Bank of Commerce
12.2012 - 02.2016
Assistant Manager
Sally's Beauty Supply
09.2010 - 12.2012
High School Diploma -
Brazoswood High School