EVA CRUZ-HOLLAND
Monroe,NC
Summary
Dedicated animal care professional with experience in pet retail, dog sitting, pet nutrition, and customer service. Knowledgeable in animal handling, medication administration, feeding protocols, and client communication. Currently completing high school while pursuing opportunities to expand experience in veterinary medicine and animal care. Recognized for strong work ethic, reliability, adaptability, and compassion toward animals and their owners.
Overview
1
1
Certificate
4
4
years of professional experience
Work History
Front Desk Sales Associate/nutritionist
EarthWise Pet
01.2025 - Current
- Assisted customers with pet food, treats, supplements, and wellness product selections.
- Educated pet owners on nutrition, feeding recommendations, and product options based on individual pet needs.
- Operated point-of-sale systems and processed customer transactions accurately.
- Answered customer questions in person and over the phone while providing exceptional customer service.
- Maintained store cleanliness, organization, and product displays.
- Assisted with inventory stocking and merchandise management.
- Built positive relationships with customers through professional and knowledgeable service.
Independent Dog Sitter
07.2022 - Current
- Provided dependable in-home pet care for multiple clients and their pets.
- Administered medications and followed individualized care instructions.
- Maintained detailed records of feeding schedules, medications, potty breaks, and daily activities.
- Cared for dogs of varying breeds, ages, sizes, and temperaments.
- Built lasting relationships with clients through reliable and professional service.
- Ensured animal safety, comfort, and well-being during all visits.
Education
Microsoft Word -
Weddington High School
Matthews, NC12.2026
Skills
Customer Service
Animal Care & Handling
Pet Nutrition Knowledge
Medication Administration
Client Communication
Cash Handling & Point-of-Sale Systems
Inventory Management
Schedule Management
Time Management
Team Collaboration
Adaptability & Dependability
Problem Solving
Record Keeping & Documentation
Accomplishments
I’ve completed 10+ brand trainings for major brands in the pet food industry and received certifications from each one.
Certification
- EarthWise Pet Dietitian Certification
- EarthWise Pet Corporate
- Completed formal training in pet nutrition, ingredient analysis, feeding recommendations, and wellness-focused pet care.
- Developed knowledge of canine and feline nutritional needs and common dietary concerns.
- Educated customers on food, treat, supplement, and wellness product selections.
- Retail Pet Industry Brand Training
- Completed training programs from multiple pet food, supplement, and wellness brands.
- Gained knowledge of ingredients, feeding practices, supplements, enrichment products, and pet wellness solutions.
- Trained on recommending products based on individual pet needs and lifestyles.
LANGUAGES
English (Native)
French (Basic)
Timeline
Front Desk Sales Associate/nutritionist
EarthWise Pet
01.2025 - Current
Independent Dog Sitter
07.2022 - Current
Microsoft Word -
Weddington High School