EVA MARIE DARDANO
Goodyear,AZ
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
32
32
years of professional experience
Work History
Customer Support
Speedway Motors Inc.
Goodyear, AZ
04.2022 - 03.2024
- Identifying and improving areas of improvement
- Collaborating with other departments and team
- Problem Solving
- Learning new platforms
- Empathy – Going above and beyond
- Data Entry
- Strong written and verbal communication
- Negotiation.
Customer Experience Agent I
Speedway Motors Inc.
09.2021 - 04.2022
- Customer Orders and transfers
- Chat - Crisp
- SOP
- Cross Referencing Parts
- Shipping
- Teams
- Evolve
- SmiNet
- Communicating to different departments for customer needs, orders and inquires
- Stay informed on new applications from manufacturers.
Real Estate Licensed Agent
Brokers Guild
Denver, CO
01.2015 - 08.2021
- Lead Generating
- Cold Calling
- Selling & Buyers Agent
- Maintaining Lead Generating systems
- Building & Establishing Long Term Business Relationships
- Marketing.
- Generated reports summarizing key findings from market analysis activities.
- Prepared monthly variance reports comparing actual results against planned targets.
- Prepared detailed financial forecasts and projections for upcoming fiscal years.
Manager - Food Bank
Redistribution Center
Arvada, CO
09.2009 - 09.2016
- Cultivated relationships with donors, sponsors, partners and other stakeholders involved in the operations of the non-profit organization.
- Worked closely with Board Members to ensure alignment between strategic objectives set forth by Board Members and actual outcomes achieved by nonprofit staff.
- Developed, implemented and evaluated fundraising campaigns for the non-profit organization.
- Monitored compliance with relevant regulations governing nonprofit organizations.
- Supervised volunteers and interns in the organization's programs and services.
- Coordinated special events such as fundraisers or volunteer recognition ceremonies.
Real Estate Licensed Agent/Transaction Coordinator
Keller Williams
Golden, CO
01.2009 - 01.2015
- Selling & Buyers Agent
- Write RE Contracts & Negotiate
- Advertise Online & Print
- Coordinate/Manage RE calendars
- Book keeping/Records
- Schedule showings.
Contract- Medical Billing/Transcriber
Arvada, CO
01.2002 - 01.2009
- EOB Analysis
- Insurance Billing for Medical Services
- Coding
- Transcribing Medical Office visits
- Customer Service.
Graphic Design/Office Manager/Graphic Design Intern.
DOT Communications LLC
Denver, CO
01.1998 - 05.2000
- Assist in design print, production and launch of new products
- Proof reading, editing advertising print and digital design
- Assistant to VP
- Office manager/Receptionist responsibilities: Greet clients and potential client prospects, supply orders, shipping, organize schedules, plan and organize events/meetings, set up and update weekly office merchandise displays for clients, keep open communication with clients, operate multi-line phone system.
Manager/Assistant Manager
Anthony’s Department Clothing Store
Gillett, WY
01.1992 - 01.1998
- Merchandising
- Inventory
- Employee Scheduling
- Record/Book keeping
- Assist in Employee Hiring.
Education
Skills
- Customer Support
- CRM
- Customer Service/Chat – placing orders
- Lead Generating/Cold Calling
- Tracking Leads & Generating Business from outdated Leads
- Posting and updating advertising websites and syndicates
- Updating online contracts, systems and various lead generating platforms
- Reception experience as a temp and permanent employee
- Knowledge of computer systems, platforms, social media advertising – trainable
- Volunteer for 11 years running non-profit food bank & recruiting volunteers
- Identifying and improving areas of improvement
- Collaborating with other departments and team
- Problem Solving
- Learning new platforms
- Empathy – Going above and beyond
- Data Entry
- Strong written and verbal communication
- Negotiation
- Customer Orders and transfers
- Chat - Crisp
- SOP
- Cross Referencing Parts
- Shipping
- Teams
- Evolve
- SmiNet
- Communicating to different departments for customer needs, orders and inquires
- Stay informed on new applications from manufacturers
- Lead Generating
- Cold Calling
- Selling & Buyers Agent
- Maintaining Lead Generating systems
- Building & Establishing Long Term Business Relationships
- Marketing
- Write RE Contracts & Negotiate
- Advertise Online & Print
- Coordinate/Manage RE calendars
- Book keeping/Records
- Schedule showings
- EOB Analysis
- Insurance Billing for Medical Services
- Coding
- Transcribing Medical Office visits
- Customer Service
- Graphic Design/Office Manager/Graphic Design Intern
- Assist in design print, production and launch of new products
- Proofreading, editing advertising print and digital design
- Assistant to VP
- Office manager/Receptionist responsibilities: Greet clients and potential client prospects, supply orders, shipping, organize schedules, plan and organize events/meetings, set up and update weekly office merchandise displays for clients, keep open communication with clients, operate multi-line phone system
- Merchandising
- Inventory
- Employee Scheduling
- Record/Book keeping
- Assist in Employee Hiring
- Exceptional customer support
- Providing customer support
- Customer support experience
References
References Upon Request
Timeline
Customer Support
Speedway Motors Inc.
04.2022 - 03.2024
Customer Experience Agent I
Speedway Motors Inc.
09.2021 - 04.2022
Real Estate Licensed Agent
Brokers Guild
01.2015 - 08.2021
Manager - Food Bank
Redistribution Center
09.2009 - 09.2016
Real Estate Licensed Agent/Transaction Coordinator
Keller Williams
01.2009 - 01.2015
Contract- Medical Billing/Transcriber
01.2002 - 01.2009
Graphic Design/Office Manager/Graphic Design Intern.
DOT Communications LLC
01.1998 - 05.2000
Manager/Assistant Manager
Anthony’s Department Clothing Store
01.1992 - 01.1998
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