Eva Djou
Kailua,HI
Summary
Seasoned, agile Information Technology Director with significant depth and breadth of hardware/software operations, organization support, and customer engagement. Experienced in Software Implementation and Data Integration with over 20 years of experience in Education, Retail, and Military. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Partners effectively with leadership, stakeholders, and colleagues to support programs and ensure alignment with organizational strategic objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Command Knowledge Manager
U.S. Navy
02.2020 - Current
- Led a team of 5 to ensure successful implementation of all new systems or services by applying consistent and rigorous project management discipline and integrated technical expertise
- Built and executed the Base Communication Billing application and the Resource Management Budget Execution application
- Planned, researched, organized, and developed the Business Case Analysis of the portal move from off premise and into the cloud environment
- Successfully launched and deployed Microsoft Teams command wide at the onset of the pandemic as a solution to support emergency telework operations
- Focus on Knowledge Management Strategy execution and maturation, including tech refresh, virtualization, resiliency and responsiveness to enterprise needs
- Continuously looking to identify new opportunities to streamline/automate command business (operations), admin, financial and logistical processes to be more effective and efficient
Director Of Systems Integration
Chaminade University Of Honolulu
11.2009 - 02.2020
- Led a team of 4 in the design and management of software encompassing 3,500 users in three disparate learning and service institutions
- Conducted a SharePoint 2007 migration to SharePoint 2010 and SharePoint 2010 migration to SharePoint 2013
- Site Collection Administrator for the University's SharePoint Portal, which included patching servers and creating custom webparts
- Built subsites, managed Active Directory permissions, developed Nintex Workflows, created forms, and provided end user training
- Met with stakeholders throughout vendor selection process and coordinated with vendors after selection process to ensure Service Level Agreements are delivered
- Successfully completed annual security audit and PCI compliance
- Ensured on-time and on-budget completion of software projects by applying rigorous project management disciplines
- Provided accurate annual budget projections based on a schedule agreed upon by the Information Technology leadership group
- Verified that all data reports for the Athletic department are accurate and meets Federal and NCAA Compliance
- Managed departmental budget of $520K annually with 100% accountability for funds and spending
Lead Database Design Engineer
BAE Systems
12.2006 - 05.2016
- Developed and support Awards, Leave Chit, Tuition Assistance, and Special Request workflow for Naval Computer and Telecommunication Area Master Station (NCTAMS) in C#
- Developed onboard shipyard access system in Java for Pearl Harbor
- Maintained, supported, conducted training classes, and develop custom applications in Microsoft SharePoint 2003 and SharePoint 2007 for NCTAMS and Schofield Barracks
- Developed and maintained a custom Project Tracker application in SharePoint 2007 at NCTAMS
- Assisted in the migration of NCTAMS Portal SharePoint 2003 to SharePoint 2007
- Designed, developed, and deployed NCTAMS Public Facing Site (http://www.nctamspac.navy.mil/)
- Defined projects based on departmental needs, institutional strategic priorities, and determined resources required for successful project completion
- Exhibit and model professional communication through email, phone, and in-person interactions with decision-makers, peers, subordinates, and customers
Software Engineer
FGM, Inc.
12.2003 - 06.2006
- Technical lead for FGM’s internet and intranet site using ColdFusion, JavaScript, and SQL Server technologies
- Composed Capability Maturity Model Integration (CMMI) documentation for both Commercial and Department of Defense projects
- Provided help desk support and solutions for SharePoint
- Designed, developed, and deployed various U.S. Air Force daily operations software using ColdFusion, JavaScript, Flash, .NET, XML, Oracle, and SQL Server
- Developed the Ho`olake Charter School software for Kamehameha Schools
Applications Developer
Servco Pacific, Inc.
12.2001 - 12.2003
- Led a team of developers by generating monthly status reports, assigning projects, and conducting project meetings
- Programmed various internal applications using ColdFusion, HTML, and JavaScript, such as, Expense Application (allows users to submit company expenses through a tracking approval process), Service Graph Application (generates a dynamic and robust graph that display daily sales productivity), Help Desk Application (allows clients to generate, track, and assign commit dates to trouble tickets)
- Designed and implemented corporate wide SQL database
- Headed multiple database and server migrations
- Provided regular updates to supervisor and team on projects and departmental workload
- Routinely diagnosed and resolved complex software problems
Education
Master of Arts - Technology & Media
Columbia University
New York, NY2000
Bachelor of Education -
University of Hawaii At Manoa
Honolulu, HI1998
Skills
- Exceptional Customer Service
- Motivated Problem Solver
- Successful Team Builder
- Advanced Software Skills
- Agile Scrum Developer
- Web Designer
- Graphics Designer
- Expert with SharePoint
Professional References
- Eddie Pang, Supervisor IT Specialist, U.S. Navy
Phone: (808) 354-3566, Email: epang@hawaii.rr.com
- Kyle Johnson, CIO, Chaminade University of Honolulu
Phone: (919) 210-1085, Email: kyle.johnson@alumni.duke.edu
- Paul Arakaki, Systems Analyst, Chaminade University of Honolulu
Phone: (808) 497-1638, Email: paul_arakaki@me.com
Hobbies/Goals
Cooking
Outdoor adventure
Health and Fitness
Gardening
Supporting and helping others
Learning from everyone I meet
Growing as a person
Certification
Project Management Professional (PMP)
Timeline
Command Knowledge Manager
U.S. Navy
02.2020 - Current
Director Of Systems Integration
Chaminade University Of Honolulu
11.2009 - 02.2020
Lead Database Design Engineer
BAE Systems
12.2006 - 05.2016
Software Engineer
FGM, Inc.
12.2003 - 06.2006
Applications Developer
Servco Pacific, Inc.
12.2001 - 12.2003
Master of Arts - Technology & Media
Columbia University
Bachelor of Education -
University of Hawaii At Manoa
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