Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
Generic

Eva Doerfler

Sacramento,CA

Summary

To work in an environment where the skills and knowledge will increase and be used to their full advantage to the benefit of the employer.

Knowledgeable in construction documents, project management and office administration. Excellent client relations, cost estimating and material research. Excellent at working in a team setting to meet deadlines, self motivated, dependable, productive and responsible, willing to do what it takes to get the job done. Ability to work independently and multi-task effectively in a fast-paced work environment, detail oriented and flexible. Bilingual: English-Spanish with strong verbal and written communication skills.

Overview

38
38
years of professional experience

Work History

Customer Service Administrator

Regency Fireplace Products
10.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Streamlined workflow processes for improved productivity and better overall service delivery to clients.
  • ERP System Epicor proficient.
  • Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Nurtured long-term client relationships through consistently delivering exceptional service experiences that exceed expectations.
  • Played an integral role in achieving monthly revenue targets through upselling additional products or services when appropriate during consultations.
  • Meticulously maintained inventory levels to ensure availability of products and services crucial for meeting customer demands.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
  • Immediately brought critical issues to customer service manager for resolution.
  • Coordinated product shipments with correct freight company.
  • Pitched in to answer phones.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Office Manager

Mister Chimney Cleaning & Repairs
08.2012 - 10.2022
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as the liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Office Assistant

Builder's Market
11.2008 - 10.2012
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Estimate Specialist

Fence Pro
02.2001 - 11.2008
  • Developed strong client relationships through consistent communication and attentive service.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
  • Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
  • Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Translated english to spanish for non english speaking customers

Office Manager

Hipsher Construction/Chim Chimney
04.1992 - 01.2001

Assistant Manager

U-Haul
02.1990 - 01.1992

Material Handler

AT&T
03.1986 - 09.1989

Education

High School Diploma -

Mission High School

Skills

  • Skilled in Epicor & Quickbooks
  • Proficient in Spanish
  • Customer service excellence
  • Payment Processing
  • Customer Focus
  • Scheduling
  • Troubleshooting
  • Interdepartmental communication
  • Data Entry
  • Cash Handling
  • Scheduling appointments
  • Adaptability and Flexibility
  • Phone and Email Etiquette
  • Microsoft Office
  • Credit and collections
  • Problem-solving abilities

Relevant Skills

ERP System Epicor proficient, Microsoft Windows, Word, Internet and Email Applications, general Accounting, QuickBooks, phone, faxes, scanners, 40 wpm, Coordinated job leads with management and estimator. Processed cost estimates and wrote contracts as well as keeping records and filing documents., Partnered with project teams to provide effective project solutions. Researched project-specific requirements, construction materials, costs, and relevant issues. Helped plan and schedule throughout all phases of the construction process., Processed and deposited checks and cash; maintained banking reports; produced weekly reports, timesheets, and processed invoices., Collaborated with various City Building Departments to pull job permits., Assisted clients and sub-consultants with design details and questions in a professional manner., Translated for Spanish speaking customers., Sold and restocked supplies, met with customers in the field, communicated with clients via email, telephone, and in person., Shipping and receiving, inventory control, materials handling., Operated gas and electric fork lifts., Earned a reputation as a valuable and cooperative co-worker: fair, honest, and willing to help others when needed.

Timeline

Customer Service Administrator

Regency Fireplace Products
10.2022 - Current

Office Manager

Mister Chimney Cleaning & Repairs
08.2012 - 10.2022

Office Assistant

Builder's Market
11.2008 - 10.2012

Estimate Specialist

Fence Pro
02.2001 - 11.2008

Office Manager

Hipsher Construction/Chim Chimney
04.1992 - 01.2001

Assistant Manager

U-Haul
02.1990 - 01.1992

Material Handler

AT&T
03.1986 - 09.1989

High School Diploma -

Mission High School
Eva Doerfler