Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eva Downey

Ambler,AK

Summary

Dynamic and reliable professional with a strong background in customer service at LJ's LLC, excelling in cash handling and fostering customer satisfaction. Proven ability to manage high-stress situations as a Construction Flagger, demonstrating effective communication and teamwork. Committed to maintaining a safe environment while delivering exceptional service and support.

Overview

12
12
years of professional experience

Work History

Store Associate

LJ's LLC
08.2013 - 06.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.

Construction Flagger

Ridge Contracting
06.2014 - 09.2014
  • Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
  • Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Familiar with use of hand signaling procedures.
  • Accustomed to nighttime flagging in high traffic areas.

Education

Mt Edgecumbe High School
Sitka, AK

High School Diploma -

Galena Interior Learning Academy
Galena, AK
05-2009

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Organization
  • Cash register operation
  • Emergency response
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Flexible hours
  • Creative thinking
  • Ability to lift 40 pounds

Timeline

Construction Flagger

Ridge Contracting
06.2014 - 09.2014

Store Associate

LJ's LLC
08.2013 - 06.2025

Mt Edgecumbe High School

High School Diploma -

Galena Interior Learning Academy

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