Eva Mercado De Estevez
Paterson,USA
Summary
Skilled in communication and computer skills, excelling in independent and team-oriented work environments. Demonstrates timely project completion. Possesses multicultural awareness and adaptability to effectively navigate diverse settings and collaborate with individuals from various backgrounds.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Modvicare
03.2023 - Current
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Managed customer accounts
- Greeted customers
- Responded to inquiries and issues
Administrative Assistant
Temco Service Industries, Inc.
04.2018 - 05.2018
- Generate Memos, letters and emails messages to the school officials, employees and Temco Management.
- Maintain update schedules of employee entitlements such as sick, vacation, and personal days.
- Create work order for all weekly billable hours for straight and overtime.
- Maintain adequate coverage of phones.
- Assist with communication with customer or with staff.
- Maintain updated telephone directory and file system, including active employee files, terminated employee files, contract files and alpha files.
- Send information when asked for Unemployment claims.
- Support operations to provide employee form for new hire packages or other documentation they may request.
- Facilitate HR information to NY by creating PA`S and other documents requested.
- Make sure I-9`s are properly filled out and copies of ID`s are attached.
- Make sure all employees received paychecks, and if not to communicate problems to area manager.
Operations Manager
Ran-r Group
01.2017 - 12.2017
- Driven personality with strong organizational and computer skills with the ability to handle multiple tasks to see them through on-time to their completion
- Strong communicator to both office and field staff and ensure teams are coordinated
- Ability to take calls and handle issues that may arise outside of business hours given the nature of service work will occur off-hours
- Microsoft Outlook including Microsoft Word and Excel is necessary
- Excellent interpersonal skills and telephone etiquette when working with customers along with the ability to produce financial reports and grammatically correct oral and written communication
- Able to work alone as well as part of a team and develop a strong working knowledge of operations
- Fluency in Spanish required
- Valid driver's license preferred but not required
Supervisor
TEMCO FACILITY SERVICES
07.2014 - 01.2017
- Supervisor for 2nd shift of 16 Paterson schools Generate Memos, letters and emails messages to the school officials, employees and Temco Management.
- Maintain update schedules of employee entitlements such as sick, vacation, and personal days.
- Create work order for all weekly billable hours for straight and overtime.
- Maintain adequate coverage of phones.
- Notify Project Manager of any phone call via email, including name of called, phone number, company, and nature of call.
- Assist with communication with customer or with staff.
- Maintain updated telephone directory and file system, including active employee files, terminated employee files, contract files and alpha files.
- Send information when asked for Unemployment claims.
- Support operations to provide employee form for new hire packages or other documentation they may request.
- Facilitate HR information to NY by creating PA`S and other documents requested.
- Make sure I-9`s are properly filled out and copies of ID`s are attached.
- Make sure all employees received paychecks, and if not to communicate problems to project manager.
Part Time School Community Liaison
Dale Avenue School
03.2008 - 03.2014
- Standardized department filing system so secretarial staff could easily locate information in any filing center.
- Coordinated meetings with teachers and parents and served as main liaison between staff and parents.
- Communicated with parents via phone, person to obtain information on child or verification of address.
- Prepared folders and maintained records of newly admitted children.
- Updated student information on a daily basis.
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization.
Education
Freelance Translator -
Allison
OnlineAssociates - Computer Science
Gibbs College
Montclair, NJ01.2002
High School Diploma - undefined
East Side High School
Paterson01.2001
Skills
- Microsoft office (3 years)
- Data Entry
- Executive Administrative
- Excel
- Administrative Support
- Microsoft Excel
- Spanish
- Administrative Experience
- Microsoft Word
- Microsoft Powerpoint
- Word Processing
- English
- Customer Service
- Typing
- Supervising experience
- Multilingual
- Translation
- Computer Science
- Project Management
- Phone Etiquette
- Computer Networking
- QuickBooks
- Bilingual
Languages
Spanish - Expert
Certification
- Business administration-Communication and Planning
- Customer Service Skills
- Working as a Freelance Translator
Summary of Skills
- Filing and data archiving excellent communication skills
- Spreadsheet creation, entry and formulation Microsoft Office, Excel, PowerPoint
- Self-starter with professional manner Business correspondence
- Filing/Editing Highly organized with superior attention to detail
- Energetic and organized Employee motivation, Administrative operations, Minute taking
- Willing to relocate: Anywhere
Timeline
Customer Service Representative
Modvicare
03.2023 - Current
Administrative Assistant
Temco Service Industries, Inc.
04.2018 - 05.2018
Operations Manager
Ran-r Group
01.2017 - 12.2017
Supervisor
TEMCO FACILITY SERVICES
07.2014 - 01.2017
Part Time School Community Liaison
Dale Avenue School
03.2008 - 03.2014
Associates - Computer Science
Gibbs College
High School Diploma - undefined
East Side High School
Freelance Translator -
Allison
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