Eva Estrada
Customer Relations & Sales Specialist
El Paso,TX
Summary
Versatile and results-driven professional with extensive experience in customer service, sales, finance, and operations. Proven ability to manage cross-departmental responsibilities, lead teams, and deliver exceptional client experiences. Skilled in financial administration, accounting, contract management, and sales negotiation, with a strong attention to detail and a track record of meeting or exceeding organizational goals. Adept at problem-solving, multitasking, and building lasting relationships, bringing a combination of analytical precision and people-focused expertise to every role.
Overview
17
17
years of professional experience
Work History
Finance Administrator, Customer Relations Manager, Accounting Specialist, Sales Consultant
BMW of El Paso
01.2014 - 08.2025
- Progressed through multiple departments, gaining comprehensive experience in finance, accounting, customer relations and sales.
- BDC manager: Oversaw the internet/business development center team, including scheduling, payroll and performance management; ensured store goals were met.
- Finance Administrator: Reviewed and verified contracts and legal documents for accuracy and compliance, acting as the gatekeeper for the finance department and submitting finalized documentation to corporate.
- Accounting: managed accounts receivable and payable, prepared and reconciled reports and supported month-end and year-end closings to ensure accurate financial records.
- Customer Relations: Served as primary client contact, resolving concerns, fostering long-term relationships, and ensuring exceptional service aligned with BMW's premium standards.
- Sales: Assisted clients in vehicle selection, negotiated pricing and financing options, and consistently met sales targets through personalized service and follow-up.
- Skills: Financial management, Accounting & Reconciliation, Customer Relations, Sales & Negotiation, Attention to detail, Cross-departmental coordination, Problem solving, Communication
Beauty Advisor
Walgreens
01.2009 - 12.2011
- Delivered excellent customer service in cosmetics department, cashier, photo, warehouse and pharmacy.
- Processed transactions accurately and efficiently, handling cash, credit, and pharmacy purchases.
- Organized inventory, restocked merchandise, and maintained store presentation.
- Supported multiple departments to ensure smooth operations and high customer satisfaction.
- Resolve customer questions and concerns promptly.
- Skills: Customer service, Point-of-sale & Cash handling, Inventory & stock management, multitasking, Cross-departmental support, Problem-solving, communication
Education
High School Diploma -
Jefferson Silva Magnet High School
El Paso, TxAssociates - Basics
El Paso Community College
El Paso, TxSkills
- Customer relations & service excellence
- Finance & Accounting
- Sales & negotiation
- Attention to detail
- Multitasking & cross departmental coordination
- Problem solving & Communication
- Management and leadership
Languages
Spanish
Timeline
Finance Administrator, Customer Relations Manager, Accounting Specialist, Sales Consultant
BMW of El Paso
01.2014 - 08.2025
Beauty Advisor
Walgreens
01.2009 - 12.2011
Associates - Basics
El Paso Community College
High School Diploma -
Jefferson Silva Magnet High School
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