Eva Estrada
Customer Relations & Sales Specialist
El Paso,TX
Summary
Versatile and results-driven professional with extensive experience in customer service, sales, finance, and operations. Proven ability to manage cross-departmental responsibilities, lead teams, and deliver exceptional client experiences. Skilled in financial administration, accounting, contract management, and sales negotiation, with a strong attention to detail and a track record of meeting or exceeding organizational goals. Adept at problem-solving, multitasking, and building lasting relationships, bringing a combination of analytical precision and people-focused expertise to every role.
Overview
17
17
years of professional experience
Work History
Finance Administrator, Customer Relations Manager, Accounting Specialist, Sales Consultant
BMW of El Paso
El Paso, Tx
01.2014 - 08.2025
- Progressed through multiple departments, gaining comprehensive experience in finance, accounting, customer relations and sales.
- BDC manager: Oversaw the internet/business development center team, including scheduling, payroll and performance management; ensured store goals were met.
- Finance Administrator: Reviewed and verified contracts and legal documents for accuracy and compliance, acting as the gatekeeper for the finance department and submitting finalized documentation to corporate.
- Accounting: managed accounts receivable and payable, prepared and reconciled reports and supported month-end and year-end closings to ensure accurate financial records.
- Customer Relations: Served as primary client contact, resolving concerns, fostering long-term relationships, and ensuring exceptional service aligned with BMW's premium standards.
- Sales: Assisted clients in vehicle selection, negotiated pricing and financing options, and consistently met sales targets through personalized service and follow-up.
- Skills: Financial management, Accounting & Reconciliation, Customer Relations, Sales & Negotiation, Attention to detail, Cross-departmental coordination, Problem solving, Communication
Beauty Advisor
Walgreens
01.2009 - 12.2011
- Delivered excellent customer service in cosmetics department, cashier, photo, warehouse and pharmacy.
- Processed transactions accurately and efficiently, handling cash, credit, and pharmacy purchases.
- Organized inventory, restocked merchandise, and maintained store presentation.
- Supported multiple departments to ensure smooth operations and high customer satisfaction.
- Resolve customer questions and concerns promptly.
- Skills: Customer service, Point-of-sale & Cash handling, Inventory & stock management, multitasking, Cross-departmental support, Problem-solving, communication
Education
High School Diploma -
Jefferson Silva Magnet High School
El Paso, TxAssociates - Basics
El Paso Community College
El Paso, TxSkills
- Customer relations & service excellence
- Finance & Accounting
- Sales & negotiation
- Attention to detail
- Multitasking & cross departmental coordination
- Problem solving & Communication
- Management and leadership
Languages
Spanish
Timeline
Finance Administrator, Customer Relations Manager, Accounting Specialist, Sales Consultant
BMW of El Paso
01.2014 - 08.2025
Beauty Advisor
Walgreens
01.2009 - 12.2011
Associates - Basics
El Paso Community College
High School Diploma -
Jefferson Silva Magnet High School