Eva Figueroa
Norman,OK
Summary
Reliable Medical Support professional with over eleven years of experience in the healthcare environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Lead Certified Medical Assistant
Ascension Health Care Cardiology
10.2020 - 02.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assist physician with patient interpretation to Spanish.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Lutheran General Hospital Cardiology
08.2018 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assist the echo technician to get patients ready to get echo, vascular and stress test.
- Assist the supervisor to make a schedule for all CMA and assign help with a physician weekly.
Patient Care Technician
Gottlieb Memorial Hospital
03.2018 - 04.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Senior Field Coordinator Supervisor
Help At Home
05.2017 - 06.2018
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Completed site checks and leveraged computerized applications to document or record findings.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Assisted in recruiting and hiring new construction and extraction workers.
Patient Care Technician
`Loyola University Medical Center Transplant
11.2016 - 05.2017
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Used principles of growth and development to provide age-specific treatment and care.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
Certified Nursing Assistant
Addus Healthcare
06.2012 - 11.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
Education
CPR - CPR
American Heart Association
Chicago10.2022
Vocational - Certified Medical Assistant, EKG Tech, Phlobotomy
TTI Medical School
Harwood Heights, IL07.2018
Vocational - CNA, EKG Technician, Certified Phlebotomist, PCT
Chicago Community Learning Center
Chicago 06.2016
High School Diploma -
Edwin G. Foreman H.S.
Chicago, IL06.2007
Skills
- Interventional Cardiace Catheterization
- Using Scales
- Simple Dressings
- Vascular Sonography
- Lab Equipment Operation
- Phlebotomy
- EMR Systems
- Electrocardiography
- Clerical Support
- Knowledge of EKG Rhythm Interpretation
- Patient Medical Histories
- Customer Service
- Medical Histories and Vital Statistics
- Direct Patient Care
Languages
Spanish
Full Professional
Timeline
Lead Certified Medical Assistant
Ascension Health Care Cardiology
10.2020 - 02.2023
Certified Medical Assistant
Lutheran General Hospital Cardiology
08.2018 - 11.2020
Patient Care Technician
Gottlieb Memorial Hospital
03.2018 - 04.2019
Senior Field Coordinator Supervisor
Help At Home
05.2017 - 06.2018
Patient Care Technician
`Loyola University Medical Center Transplant
11.2016 - 05.2017
Certified Nursing Assistant
Addus Healthcare
06.2012 - 11.2016
CPR - CPR
American Heart Association
Vocational - Certified Medical Assistant, EKG Tech, Phlobotomy
TTI Medical School
Vocational - CNA, EKG Technician, Certified Phlebotomist, PCT
Chicago Community Learning Center
High School Diploma -
Edwin G. Foreman H.S.
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