Eva Flores
Plano,TX
Summary
Accomplished professional with a proven track record, enhancing operational efficiency and customer satisfaction. Skilled in conflict management and cash handling, I significantly improved service quality by mentoring staff and streamlining front-end operations. Leveraging organizational abilities and a self-motivated work ethic, I excel in fast-paced environments, consistently achieving and surpassing goals. Ready and looking to find a team to achieve company goals.
Overview
14
14
years of professional experience
Work History
Parking Assistant
University Of Texas At Dallas
Richardson, TX
06.2014 - 05.2022
- Oversee daily operation of front office permit sales, citation payments and issues.
- Supervised up to 10 student workers daily. Responsible for hiring, training, couseling, scheduling, and payroll confirmation semi-monthly.
- Managed and ordered supplies within budget guidelines of the organization.
- Presented parking information at New Employee Orienations provided by UTD Human Resources.
- Prioritized and responded to emails and phone call inquiries.
- Reviewed and processed all parking related appeals.
- Collaborated with local law enforcement when necessary in cases of theft, vandalism, or other incidents that required their intervention within the facility.
- Continuously worked to improve personal knowledge and skills related to effective parking management practices, sharing insights and learnings with team members for overall improvement of services offered.
Instructor/Teacher
TLC Childcare & Preschool
Plano, TX
10.2012 - 06.2014
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
Front End Supervisor
New Flower Farmers Market
Dallas, TX
10.2008 - 06.2010
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
Education
High School Diploma -
Plano Senior Hight School
Plano, TX05.2008
Skills
- Reliable and punctual
- Self-Motivated Work Ethic
- Effective problem solving
- Cash handling expertise
- Conflict Management
- Oral communication
- Verbal comprehension
- Organizational abilities
Timeline
Parking Assistant
University Of Texas At Dallas
06.2014 - 05.2022
Instructor/Teacher
TLC Childcare & Preschool
10.2012 - 06.2014
Front End Supervisor
New Flower Farmers Market
10.2008 - 06.2010
High School Diploma -
Plano Senior Hight School