Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Eva Flores

Las Vegas,NV

Summary

Dynamic banking professional with proven expertise at Wells Fargo & Company in money handling and customer relationship management. Recognized for exceptional attention to detail and fostering client trust, resulting in increased retention. Adept at fraud detection and compliance, leveraging strong interpersonal skills to enhance customer experiences and drive sales.

Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

7
7
years of professional experience

Work History

Bank Teller

Wells Fargo & Company
06.2017 - 12.2019
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Educated customers on use of banking website and mobile apps.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Maintained accurate records of customer transactions in line with bank procedures.

Server Assistant

Dennys Restaurant
01.2013 - 02.2017
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Promoted menu items and specials to guests, contributing to increased sales of featured dishes.

Education

High School Diploma -

Liberty High School
Henderson Nv
06-2012

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Patience and empathy
  • Listening and comprehension
  • Customer relationship management (CRM)
  • Fraud detection
  • Compliance, banking laws, and regulations
  • Relationship building and management
  • MS office proficient
  • Fraud identification
  • Risk management evaluation background

Languages

Spanish
Full Professional

Interests

  • Baking
  • Food Tourism
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Blogging/Vlogging
  • Backpacking and Hiking
  • Youth Development Programs
  • Volunteering

Timeline

Bank Teller

Wells Fargo & Company
06.2017 - 12.2019

Server Assistant

Dennys Restaurant
01.2013 - 02.2017

High School Diploma -

Liberty High School
Eva Flores