Summary
Overview
Work History
Education
Skills
Timeline
Server

Eva Garcia

Roseville,CA

Summary

Highly skilled server enthusiastic about ensuring optimal customer service in the restaurant industry. Energetic team player with top-notch organizational skills. Results-oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Independent and quick thinking team player seeking a flight attendant position with increased responsibility.

Overview

35
35
years of professional experience

Work History

Lead Server

Pacific Street Cafe.
Roseville, CA
06.2008 - Current


  • Displayed enthusiasm and knowledge about the restaurant's menu and product.
  • Offered enthusiastic and personable service to all customers.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Resolved guest complaints quickly and efficiently.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Assisted co-workers whenever possible.

Restaurant Server

Garcia's Mexican Restaurant
Carmichael, CA
07.2003 - 11.2006
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Processed credit cards, checks, gift cards and coupons.
  • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained an atmosphere of enthusiastic customer service.
  • Adhered to safe work practices.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Consistently provided professional, friendly and engaging service.
  • Assisted guests with finding items.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Head Server

Felipe's Mexican Restaurant
Citrus Heights, CA
06.1988 - 06.2003
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Adhered to safe work practices.
  • Maintained an atmosphere of enthusiastic customer service.
  • Resolved guest complaints quickly and efficiently.
  • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
  • Consistently provided professional, friendly and engaging service.

Education

Bachelor of Science - accounting

Californian state university, Sacramento
Sacramento, CA

Associate of Arts - general business

Sierra College
Rocklin, CA

Skills

  • High energy
  • Multitasking
  • Exceptional time management skills
  • Motivated team player
  • Exceptional communication skills
  • Bilingual (spanish/english)
  • Strong conflict resolution skills
  • Self-direction

Timeline

Lead Server

Pacific Street Cafe.
06.2008 - Current

Restaurant Server

Garcia's Mexican Restaurant
07.2003 - 11.2006

Head Server

Felipe's Mexican Restaurant
06.1988 - 06.2003

Bachelor of Science - accounting

Californian state university, Sacramento

Associate of Arts - general business

Sierra College

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Eva Garcia