EVA GARCIA

Qualified Nurse with proven track record in patient care and clinical excellence. Successfully managed complex patient cases and coordinated with multidisciplinary teams to ensure optimal patient outcomes. Demonstrated strong communication and problem-solving skills in fast-paced healthcare environments. Interested in obtaining a position in the healthcare field that will allow for growth and professional advancement in the Nursing profession.

• Nassau Guidance & Counseling, Administrative Assistant, Bellmore, NY, 03/16, 03/19, Serve as primary office liaison with patients and insurance companies in order to verify, track and monitor any changes in coverage, claims, and billing accounts., Manage on-boarding process for new therapists and maintain up-to-date files for all providers with information regarding academic credentials, professional development training, licenses, and liability insurance., Handle payroll and accounts receivable process for roster of 40-50 therapists to ensure timely payment for services rendered in accordance with their individual contracts., Assist Director of the Center with website content management, including proofreading articles, uploading client testimonials, and updating blog entries with timely information., Perform routine data entry with highest level of confidentiality standards to ensure all patient records are stored securely and handled in compliance with HIPPA privacy and security regulations.
• Massapequa Neurologic PC, Office Manager, Massapequa, NY, 03/07, 01/16, Responsible for managing the daily operations of the office, including purchasing office and medical supplies, overseeing front desk operations, among other administrative tasks., Hired, trained and supervised 10 employees, including front desk receptionists, medical assistants, technicians and medical billers. Administered performance reviews, corrective action plans, and coaching as needed., Managed credentialing and certification process for physicians and physician assistant to ensure that medical licenses, hospital affiliations, malpractice insurance policies, and other relevant registrations were kept up-to-date., Handled and addressed various patient concerns involving scheduling follow-up visits, billing procedures, and post-visit treatment and procedures., Directed and guided the process for all Botox treatment candidates in order to ensure clinical documentation of medical necessity; obtain proper authorization for drugs and procedures from insurance company; comply with FDA-specific criteria; and safeguard storage of medication and dilution of product for administration., Assisted physicians in the preparation for lumbar punctures and injections. Ensured examination room, medical supplies, and other utensils were in appropriate and sterile condition., Coordinated the scheduling of depositions among physicians and attorneys as part of the discovery process and in connection with Worker’s Compensation cases. Compiled and proofread patient narrative reports generated by physicians for No-Fault injury cases., Drafted letters of medical necessity under physician’s supervision for disability, work, and school accommodations as well as for FMLA and various forms of disability insurance., Accountable for demonstrating the highest level of confidentiality standards in handling of customer relations, medical and prescription records and HIPPA compliance.
• Allergan Pharmaceuticals, Office Practice Manager (OPM) Speaker, California, Texas, New York, 03/13, 03/14, Enrolled in Allergan OPM Speaker Training Program (California and Texas) focused on effective communication skills, including: public speaking, crowd engagement, role play, PowerPoint slides and overall delivery., Participated in structured engagements with sales representatives as subject matter expert on Botox billing and insurance practices – patient identification and criteria, authorization, coding, documentation, reimbursement, navigation of specialty pharmacy process, and overall intricacies of insurance approval process unique to certain providers. Engagements attended by approximately 20-25 individuals comprised of physicians, office managers, medical assistants, and medical billers.
• Neurological Specialties of Long Island PLLC, Front Desk Supervisor, Great Neck, NY, 11/02, 02/07, Trained and supervised front desk staff in various areas, including: telephone etiquette, patient intake, scheduling appointments, and computer and filing systems., Assisted physician with NCV/EMG, lumbar puncture procedures, and performing vitals., Handled approximately 50 prescription renewal requests on a daily basis with special attention to process under which refills are granted.
• Hempstead Pain and Medical, Assistant Manager, Hempstead, NY, 06/98, 11/02, Assisted Office Manager with a variety of administrative tasks related to the daily operations of the practice, including scheduling of appointments, assisting with new patient registration process, filing, photocopying, and faxing., Served as a translator for Spanish-speaking patients during consultations and assisted them in completing and understanding office forms.