Eva Garlick
Bastrop, TX 78602
Summary
Highly skilled and experienced professional with a decade of comprehensive knowledge in durable medical equipment operations, customer service, and management roles. Seeking an HR role to leverage my extensive background in people management, conflict resolution, and employee development. Eager to contribute to organizational growth while further expanding my HR expertise.
Overview
12
12
years of professional experience
Work History
Branch Manager
A&P Quality Care Medical
01.2024 - Current
- Supervise/manage staff ensuring efficiency and compliance with company policies and oversee day to day operations
- Develop and implement procedures and processes to optimize workflow
- Develop and implement strategies to meet sales targets and business goals
- Collaborate with vendors to evaluate and integrate new product offerings, enhancing the company's product portfolio and market competitiveness
- Generate and analyze reports on key performance indicators to assess branch performance
- Address customer and referral sources inquiries, concerns, and escalations
- Identify and pursue new business opportunities
- Participate in community events and initiatives to enhance the branch's presence and community relationships
Human Resources Assistant
A&P Quality Care Medical
03.2021 - Current
- Screen candidates, conduct interviews, in-person, via phone and Zoom to assess candidates' qualifications, skills, and cultural fit
- Facilitate the onboarding process for new hires, ensuring a smooth transition and compliance with company policies and procedures
- Compose comprehensive and compelling job descriptions for diverse positions within the organization
- Create and implement a comprehensive training program to enhance employees' skills and knowledge, resulting in improved performance and productivity
- Assist in planning and organizing team-building activities to foster a positive work environment and strengthen team collaboration
- Conduct exit interviews to gather feedback from departing employees, identifying areas for improvement and making recommendations to enhance employee satisfaction and retention
Resupply Manager
A&P Quality Care Medical
03.2021 - 12.2023
- Managed a team of 5 patient care coordinators, overseeing the timely delivery of monthly supply orders to ensure exceptional patient care for over 680 complex patients (oxygen, enteral, respiratory, incontinence)
- Served as the primary point of contact for multiple referral sources and case managers, maintaining effective communication and addressing any concerns or inquiries promptly
- Identifies alternative items when faced with backordered or recalled supplies, ensuring continuity of care for patients
- Utilizes monthly adhoc reports to analyze billing and expenditure data, providing valuable insights into financial performance and identifying areas for improvement
- Leads and inspires the team through quarterly challenges, fostering a collaborative and high-performing work environment
- Takes responsibility for billing claims on behalf of the team, consistently generating over $400,000 in monthly revenue
- Developed and implemented Standard Operating Procedures (SOPs) to streamline processes, enhance efficiency, and ensure consistency across departments
CPAP Resupply Coordinator
A&P Quality Care Medical
02.2014 - 02.2021
- Proactively contacted patients diagnosed with Obstructive Sleep Apnea to facilitate the reordering of necessary supplies, resulting in over 200 orders processed on a monthly basis
- Provided troubleshooting support for CPAP/BIPAP machines, addressing patient inquiries and resolving technical issues to ensure optimal device functionality and patient comfort
- Monitored and encouraged patient compliance with CPAP/BIPAP therapy, implementing follow-up procedures and educational interventions to enhance treatment adherence
- Worked closely with reauthorization reports on a monthly basis, securing new authorizations and coordinating with insurance providers to prevent any interruption in service delivery for patients
- Processed new orders for incoming patients, facilitating seamless transitions and ensuring they receive the necessary equipment and supplies for effective sleep apnea management
Education
Bachelor of Business Administration - Human Resource Management
Northern Arizona University
Flagstaff, AZ05-2022
Associates of Business - Business Administration
Pima Community College
Tucson, AZ08-2018
Skills
- Recruiting
- Onboarding
- Microsoft Office Suite: Outlook, Excel, Teams, PowerPoint
- Detail Oriented
- Excellent verbal and written communication skills
- Strong team player
- Well-organized and proficient in handling multiple tasks simultaneously
- Conflict resolution
- Leadership
- Military experience: integrity, discipline, strong work ethic
Timeline
Branch Manager
A&P Quality Care Medical
01.2024 - Current
Human Resources Assistant
A&P Quality Care Medical
03.2021 - Current
Resupply Manager
A&P Quality Care Medical
03.2021 - 12.2023
CPAP Resupply Coordinator
A&P Quality Care Medical
02.2014 - 02.2021
Bachelor of Business Administration - Human Resource Management
Northern Arizona University
Associates of Business - Business Administration
Pima Community College