Eva Garner
Tumwater,WA
Summary
" With a proven track record of increasing client satisfaction and effectively communicating with various stakeholders, dedicated to work and maintaining a professional appearance and demeanor, expertly complete assigned tasks with focus and quality. Dependable, quick learning, team player with effective communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination, and file management. "
Overview
23
23
years of professional experience
Work History
Personal Assistant to the Owner
DAVIS ENTERPRISES
11.2015 - 04.2022
- This position requires multitasking with three phone lines and efficiently managing emails. This demonstrates proficiency in staying organized and allows the CEO / owner to focus on higher-level responsibilities.
- Overseeing and managing schedules, reducing unnecessary workload. Tracking household and maintenance inventory, organizing schedules, managing appointments, meetings, and travel arrangements, and handling invoices, expense reports, and budget tracking.
- Fostered strong client relationships, safeguarded confidential information, efficiently managed correspondence, and utilized QuickBooks for seamless invoicing and reporting.
Hair Salon Manager /Senior Stylist
That Hair Place
04.2004 - 10.2015
- With over 10 years of experience as a hair salon manager. Maintained all aspects of business, from customer service to hiring and inventory management. Developed a loyalty program and conducted performance evaluations. Fostered a positive working environment and improved staff productivity. Negotiated agreements with product vendors and monitored industry trends.
- Through a commitment to excellent customer service,
- A great following was established and sustained.
- Managed and maintained salon organization, cleanliness, and staff performance, as well as, cutting and styling hair, researching products, and maintaining customer logs ensuring each visit was consistent and satisfying.
- Remember to pay close attention to the daily operations, which start at 7 am and can go until 10 pm on any given day. This includes opening the register, counting the drawer, collecting and reconciling accounts, and performing bank receipts and deposits.
Hair Salon Manager /Senior Stylist
Supercuts
10.1999 - 04.2004
- Hair salon manager, focus was on enhancing client satisfaction, building relationships with local businesses, recruiting and hiring top talent, and conducting performance evaluations for staff members. Additionally, various responsibilities were managed, including maintaining clean and sanitary environment, handling customer complaints, fostering positive working environment, and effectively managing cash flow, transactions, banking, scheduling, and sales goals, resulting in 15% weekly increase in bonuses.
Front Office Assistant /Customer Service, Sales
Parker Foils Inc.
- Handled over 50 calls per day, took messages, and ensured a professional atmosphere for each client. Also, updated client databases, Processed incoming daily customer product orders, managed mail and payments, and organized files. Additionally, improved office efficiency, coordinated communication between departments, and scheduled appointments. When needed, composed professional correspondence on behalf of management using strong written communication skills.
- Consistently deliver exceptional customer service by leveraging product knowledge, creating positive experiences, coordinating with other departments, updating account information, handling client inquiries and suggestions professionally, and promptly responding to inquiries and requests from prospective customers.
- Purchasing of raw materials used in the manufacturing of Decorative Hot Stamping Foils. Purchasing agent for office and shipping supplies, ensuring a steady on-hand accounting of materials and supplies at all times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. Arranged successful product delivery. Handled A/P & A/R. Managed CEO's and GM's personal banking and errands.
Property Manager / Certification Clerk
Hampstead Investments
- As the property manager of 122 and 188 low-income housing units. Ensured timely and efficient rent collection. Documented and recorded collections daily and prepared them for pickup by an armed courier.
- Conducted regular Interior and exterior property inspections to assess maintenance or damage and ensure compliance with regulations. Communicated with owners, residents, and on-site associates, enforcing policies and procedures to maintain properties to the highest standards. Responsible for using housing database software to complete annual rent calculations.
- Monitored office supplies and arranged restocking of low-stock items. Reviewed files, records, and other documents to obtain information to respond to requests. Compiled and analyzed data to produce reports, and processed incoming and outgoing mail and packages according to established procedures.
- As a property manager, conducted income, asset, and rental verifications, and managed billing for rental subsidy to the Department of Housing and Urban Development.
Office Assistant Intern
Hampstead Investments
- Completed clerical tasks such as filing, copying, and distributing mail.
Proofread papers, letters, and marketing materials to identify mistakes for quality control.
Assisted with daily office tasks, contributing to the well-run work environment.
Handled sensitive information discreetly while maintaining strict confidentiality protocols.
Developed correspondence letters, memos, and emails.
Answered incoming phone calls and transferred them to staff members or provided requested information.
Managed incoming calls and email correspondence professionally. addressing inquiries promptly and accurately.
Receiving Associate, Charge Back Clerk
TARGET
- Receiving merchandise, and documenting receipt of inventoried products. As A.M. Operator, answered incoming phone calls promptly to avoid delays for customers and employees, and handled other assigned administrative duties.
- Proper handling of all returned merchandise and maintaining clean and organized receiving area.
- Reduced product damage during receiving by handling fragile items carefully and following safety protocols. Conducted inventory counts and audits to resolve discrepancies. Minimized errors in shipment documentation by verifying packing slips, invoices, and purchase orders. Expedited order fulfillment by swiftly inspecting and directing received goods to storage.
- Inspected incoming and outgoing shipments for discrepancies. Rejected damaged items, recorded shortages, and verified orders. Effectively worked with shippers to resolve issues.
Education
Associate of Arts - Business
University Of Phoenix
Phoenix, AZ03.2024
Science of Hair, Skin And Nails. - Cosmetology
Palomar Institute of Cosmetology
San Marcos, CA10.1991
High School Diploma -
Escondido High School
Escondido, CA06.1990
Skills
- Hold an associate degree in business and am proficient in office skills, including customer service, computer literate, and proficient in Word, Excel, and QuickBooks for small businesses Also, possess the ability to operate a copy machine, facsimile machine, and scanner
- Experience in accounting including general ledger maintenance
- A/P - A/R, bank deposits, billing for public housing assistance
- Additionally, in recertification skills: performed background checks on applicants for eligibility in public housing, verifying their income, assets, and rental history
- Rental agreements explaining rules and regulations on public housing assistance, and property rules and regulations
Timeline
Personal Assistant to the Owner
DAVIS ENTERPRISES
11.2015 - 04.2022
Hair Salon Manager /Senior Stylist
That Hair Place
04.2004 - 10.2015
Hair Salon Manager /Senior Stylist
Supercuts
10.1999 - 04.2004
Front Office Assistant /Customer Service, Sales
Parker Foils Inc.
Property Manager / Certification Clerk
Hampstead Investments
Office Assistant Intern
Hampstead Investments
Receiving Associate, Charge Back Clerk
TARGET
Associate of Arts - Business
University Of Phoenix
Science of Hair, Skin And Nails. - Cosmetology
Palomar Institute of Cosmetology
High School Diploma -
Escondido High School
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