EVA GERICH
Remote Customer Support - Administrative Support
Saint Helens,OR
Summary
Experienced administrative professional with a proven track record of creating seamless customer experiences and adeptly managing virtual office tasks for executive teams. Skilled in enhancing workflow efficiency through meticulous planning and organization, fostering team collaboration, and consistently delivering high-impact results. Proficient in utilizing various software tools and demonstrating adaptability to meet changing needs.
Overview
2015
2015
years of post-secondary education
1
1
Certification
1
1
Language
Work History
VIRTUAL ADMINISTRATIVE ASSISTANT
M. TRIPLETT LAW
- Handled confidential communications, scheduling, and document preparation for stakeholders, achieving 100% accuracy and maintaining confidentiality.
- Enhanced administrative processes, boosting efficiency by 30% and increasing client satisfaction scores by 25%.
- Coordinated legal documentation and filing, improving workflow efficiency by 20%.
- Assisted in the preparation of legal documents, ensuring compliance with all regulatory requirements.
CUSTOMER SUPPORT
VORO MOTORS INC
- Provided exceptional customer support via phone, email, and live chat, resolving 90% of issues on the first contact.
- Assisted customers with product inquiries and technical support, enhancing user experience.
- Managed order processing and tracking, ensuring timely delivery and customer satisfaction.
- Collaborated with the sales team to resolve complex issues, improving team efficiency by 20%.
- Maintained detailed records of customer interactions and transaction.
FRONT DESK ASSISTANT
OYO HOTEL
- Managed front desk operations, including guest check-ins, check-outs, and inquiries, handling over 50 guests daily.
- Resolved guest complaints promptly, achieving a customer satisfaction score of 95%.
- Coordinated housekeeping schedules and tasks for a team of 10, optimizing workload distribution.
- Conducted daily cash handling with 100% accuracy, ensuring secure and accurate transactions.
- Utilized property management software for bookings and inventory management.
OPERATION OFFICE ASSISTANT & DISPATCHER
TRUBLUE OFF SOUTH FAIRFAX
- Scheduled and coordinated over 100 technician appointments monthly, ensuring timely service delivery.
- Prepared detailed estimates for over 50 home repair projects, maintaining a follow-up rate of 95% with customers.
- Managed invoicing processes for more than 200 transactions per month, providing live chat support with a 90% resolution rate.
- Streamlined operations, reducing scheduling conflicts using advanced scheduling software and CRM tools.
Client Experience Specialist
Custom Decorators
- Company Overview: Remote
- Managed end-to-end scheduling and CRM data for design consultations and installations.
- Communicated daily with clients, designers, vendors, and internal teams to ensure a high-quality customer journey.
- Verified purchase orders, processed invoices, collected payments, and supported customer issue resolution.
- Served as a central point of contact - blending operational clarity with a concierge-style service approach.
- Remote
Education
High School Diploma -
Hamilton High School
Chandler, Arizona07-2015
Skills
Effective communication
Team coordination skills
Effective verbal and written communication
Strong organizational skills
Effective calendar coordination
Efficient meeting coordination
CRM system administration
Project coordination
File management
Email management
Time management
Relationship management
Customer service
Problem-solving
Complaint resolution
Call center experience
Certification
CAAP - Certified Administrative Assistant Professional
Timeline
VIRTUAL ADMINISTRATIVE ASSISTANT
M. TRIPLETT LAW
CUSTOMER SUPPORT
VORO MOTORS INC
FRONT DESK ASSISTANT
OYO HOTEL
OPERATION OFFICE ASSISTANT & DISPATCHER
TRUBLUE OFF SOUTH FAIRFAX
Client Experience Specialist
Custom Decorators
High School Diploma -
Hamilton High School