Eva Hernandez
Georgetown,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agile Healthcare Technician
Walgreens
12.2023 - Current
- Launched and developed role for chainwide implementation
- Supported implementation of strategic healthcare initiatives within the region
- Collaborated with Regional Healthcare Director quarterly to support key healthcare initiatives to achieve desired roles
- Developed and implemented regional solutions to improve patient care and pharmacy compliance
- Provided ongoing coaching and support to field through immersion training and recurring touchpoints
- Reviewed regional pharmacy compliance performance and patient experience opportunities quarterly and created action plan to support performance improvement in opportunity locations in partnership with other regional leadership
- Monitored various reports to track progress through behavior focused training
- Collaborates with Field leadership in underperforming markets to perform root cause analysis addressing operational issues and service quality and diagnose areas for performance improvement ensuring the effective execution of operational procedures and meeting of market needs
- Identifies gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules
- Assists pharmacy manager with implementing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting team member suggestions
- Maintains current knowledge of information technology associated with pharmacy systems and patient care procedures including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law), administering vaccines, health screenings, and any health services allowed by law
- Assists in the implementation of ad hoc healthcare initiatives and visits selected pharmacies regularly to ensure the successful adoption of enterprise transformation initiatives and continuous improvement for future projects
- Assist with transitioning new healthcare initiatives into base business
- Function as a subject matter expert in reviewing training documents and standard operating procedures as they relate to pharmacy operations that do not require pharmacist licensure
- Helps to execute established standards of work performance and facilitate continuous improvement to reach market goals; recognizes development needs in underperforming pharmacies and capability gaps and arrange approved non-clinical Pharmacy best practices to address needs
- Participates in regular update meetings with the regional leadership team to evaluate region-level pharmacy performance
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co
- Policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met
- Maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration within assigned region
- Maintains immunizer certification through the designated training program and/or state required certification/registration within assigned region
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare
- Obtains and maintains necessary certifications, education credits and training such as LTMP e-modules as required by the Company
Vaccine Lead
Walgreens
12.2020 - 11.2023
- Coordinated launch of COVID vaccine clinics for LTCFs and B2Bs across region
- Assisted Area Pharmacy Scheduler with pharmacist schedules and coverage as needed
- Implemented different initiatives within area to reach company goals
- Identified opportunity stores and created action plan to drive compliance
Pharmacy Technician
Walgreens
08.2020 - 12.2020
- Collaborated with staff to implement more efficient workflow and organization of pharmacy
Remote Technician
Walgreens
03.2020 - 08.2020
- Performed data entry to support field operations
Pharmacy Technician
Walgreens
08.2013 - 03.2020
- Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
- Reviews and complies with the Walgreen Co
- Pharmacy Code of Conduct
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
- Assists pharmacists in scheduling and maintaining work flow
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Strictly adheres to the Walgreen Co
- Policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
- Takes customer to OTC aisle when possible to assist in locating products
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
- Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
- Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor
- May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities
- Supports execution of Pickup program
- Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
- Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned
Education
BACHELOR OF FINE ARTS -
University of Texas
01.2009
Skills
- HIPAA compliance
- Staff supervision
- Team building
- Continuous learning and development
- Healthcare documentation
- Problem-solving
- Critical thinking
- Adaptability and flexibility
- Communication and interpersonal skills
- Teamwork and collaboration
- Customer service
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
- Texas Pharmacy Technician License
- PTCB Pharmacy Technician Certification
- APhA Immunization Certified/ Basic Life Support
Affiliations
Texas Pharmacy Association Member
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Agile Healthcare Technician
Walgreens
12.2023 - Current
Vaccine Lead
Walgreens
12.2020 - 11.2023
Pharmacy Technician
Walgreens
08.2020 - 12.2020
Remote Technician
Walgreens
03.2020 - 08.2020
Pharmacy Technician
Walgreens
08.2013 - 03.2020
BACHELOR OF FINE ARTS -
University of Texas
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