Eva Herrera
Bullhead City,AZ
Summary
Dynamic and dedicated professional with extensive experience in customer service at McDonald's, excelling in cash handling and fostering positive customer relationships. Proven ability to maintain a balanced cash drawer while demonstrating patience and empathy. Recognized for enhancing store cleanliness and efficiency, contributing to a welcoming shopping environment.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
2024
2024
years of professional experience
Work History
Cashier
Grand Canyon West
- Processed cash and credit transactions efficiently at point of sale.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balance at end of shift.
- Assisted in stocking shelves and organizing merchandise displays to enhance store appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Off Loader Bearer
American Woodmark
05.2018 - 11.2023
- Operated forklifts and pallet jacks for efficient loading and unloading of materials.
- Inspected incoming shipments for quality assurance before placement in inventory.
- Coordinated with team members to maintain workflow and minimize downtime during operations.
- Implemented safety protocols to ensure compliance with industry standards while handling materials.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Followed all safety and security protocols to minimize risk of injury.
- Maintained clean, orderly work environment free of hazards.
- I pff load the door dummies and doors off the conveyor load them on the Cart
- I would do touch up on the door parts sand and repaint .
Associate Cashier
Delaware North
05.2018 - 10.2021
- Processed cash transactions efficiently, ensuring accuracy in handling payments and refunds.
- Assisted customers with inquiries, providing prompt and courteous service to enhance their experience.
- Maintained cleanliness and organization of the checkout area, promoting a welcoming environment.
- Collaborated with team members to streamline cash handling procedures and improve workflow efficiency.
- Monitored inventory levels at the register, ensuring adequate stock of necessary supplies for operations.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
- Kept work area clean, organized, and well-stocked with necessary supplies for smooth daily operations.
- Trained new employees on cashier procedures, improving overall efficiency and productivity of the team.
- Greeted customers warmly upon entering the store, creating a welcoming atmosphere conducive to repeat business.
- Supported sales associates with price checks, merchandise location assistance, and other tasks as needed to enhance the shopping experience for customers.
- Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
- Resolved customer complaints promptly, maintaining professionalism while working towards a satisfactory resolution.
- Assisted in end-of-day closing activities, including cash reconciliation and store cleaning tasks.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Bagged items securely to minimize breakages and reduce losses.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
Soil Tester
Mineral Park Mine
02.2010 - 06.2012
- Documented test results and maintained accurate records for compliance audits and safety inspections.
- Conducted root cause analysis to improve testing methodologies and reduce downtime.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Conducted compatibility testing across various devices and platforms, ensuring software functionality for all users.
- Improved test data management practices, creating realistic datasets for more effective testing scenarios.
- Improved testing efficiency, introducing codeless automation tools that simplified creation of test scripts.
- Followed standard operating procedures for inspections and tests.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Followed safety protocols while handling hazardous materials.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Cashier / Shift Leader
McDonald's
05.2000 - 11.2009
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized workstations to enhance customer experience.
- Assisted in training new cashiers on POS system and service protocols.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- I did employees work schedules i did inventory .
- Greet the customers that was the main Gold .
Education
High School Diploma - American History
Las Vegas High Schhol
Las Vegas, NV05.1988
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Cash register systems
- Cash drawer balancing
Timeline
Off Loader Bearer
American Woodmark
05.2018 - 11.2023
Associate Cashier
Delaware North
05.2018 - 10.2021
Soil Tester
Mineral Park Mine
02.2010 - 06.2012
Cashier / Shift Leader
McDonald's
05.2000 - 11.2009
Cashier
Grand Canyon West
High School Diploma - American History
Las Vegas High Schhol