Eva Higgins
Gilbert,AZ
Summary
Dynamic and highly adaptable professional with a strong work ethic, recognized for enhancing resident satisfaction at Verena at Gilbert. Proven expertise in effective problem-solving and exceptional customer service, complemented by meticulous attention to detail in administrative support. Committed to fostering positive relationships and delivering outstanding guest services in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Concierge
Verena at Gilbert
08.2022 - Current
- Implemented feedback mechanisms to improve resident experience and service quality.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Receptionist
Keystone Law Firm
08.2021 - 04.2022
- Managed multi-line phone system, ensuring timely and professional call handling.
- Coordinated scheduling for attorneys, optimizing calendar efficiency and client meetings.
- Maintained accurate client records using case management software, enhancing data integrity.
- Assisted with legal document preparation, ensuring compliance with firm standards and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Concierge
The Oaks Assisted Living
08.2020 - 08.2021
- Facilitated resident access to services and resources, enhancing overall satisfaction.
- Provided timely assistance with inquiries and requests, ensuring efficient resolution of concerns.
- Developed relationships with vendors to streamline service delivery for residents' needs.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Legal Secretary
Wylder Corwin Kelly
04.1990 - 05.2020
- Managed attorney schedules and coordinated appointments to optimize workflow.
- Drafted legal documents and correspondence with attention to detail and accuracy.
- Maintained case files and organized documentation for easy retrieval.
- Assisted in filing motions and managing court deadlines effectively.
- Communicated with clients, providing updates and gathering necessary information.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
Education
High School Diploma - General Studies
Palestine High School
Palestine, WV05.1979
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Administrative support
- Event planning
- Problem-solving
- Attention to detail
- Baking for special events
- Arranging florals for the community
Timeline
Concierge
Verena at Gilbert
08.2022 - Current
Receptionist
Keystone Law Firm
08.2021 - 04.2022
Concierge
The Oaks Assisted Living
08.2020 - 08.2021
Legal Secretary
Wylder Corwin Kelly
04.1990 - 05.2020
High School Diploma - General Studies
Palestine High School