Eva Iglesias
District Heights,MD
Summary
Dependable and organized professional with experience in education and customer service, supporting students, families, and staff in fast-paced environments. Known for building positive relationships, communicating clearly, and creating a welcoming atmosphere. Experienced in answering phones, assisting parents and visitors, maintaining student documentation, and supporting daily school operations. Bilingual in English and Spanish, with a strong work ethic, attention to detail, and a genuine commitment to helping others.
Overview
1
1
Language
11
11
years of professional experience
Work History
Preschool Lead Teacher
Kids Adventure Academy
Rockville, MD
04.2023 - Current
- Communicated with parents, staff, and visitors to provide daily updates and support.
- Answered phone calls and assisted families with questions and classroom information.
- Completed incident reports and maintained accurate student documentation.
- Coordinated student check-in and check-out while following school safety procedures.
- Maintained organized records, classroom materials, and daily paperwork.
- Collaborated with teachers and administrators to support daily school operations.
- Planned and led engaging learning activities while maintaining a safe and structured classroom environment.
To-Go Specialist
Olive Garden Restaurant
Capitol Heights, Maryland
11.2020 - Current
- Answered phone calls and assisted guests with orders and questions.
- Trained new employees on company procedures and customer service standards.
- Worked efficiently during busy shifts.
- Maintained accuracy while handling multiple responsibilities.
- Provided friendly and professional customer service.
Assistant infant Teacher promoted to lead Montesso
Kids campus early learning center
Dunkirk, Maryland
04.2022 - 04.2023
- Promoted from Infant Room Assistant to Lead Teacher based on reliability and job performance.
- Communicated with parents regarding daily activities, student progress, and classroom updates.
- Completed required documentation and maintained organized student records.
- Assisted with student check-in and check-out procedures.
- Training new employees.
- Maintained a safe, organized, and welcoming classroom environment.
- Worked closely with staff to support daily operations and student success.
Host - To-Go specialist
Applebee's Grill + Bar
Dunkirk, MD
08.2015 - 08.2018
- Greeted guests, managed the wait list, and created a welcoming experience for customers.
- Promoted to To-Go Specialist based on strong customer service and job performance.
- Answered phone calls, processed to-go orders, and assisted guests with questions.
- Trained new team members and supported daily front-of-house operations.
- Recognized for strong work performance and considered for a management position once I met the age requirement.
Education
Dr Henry A Wise High School
Upper Marlboro, MDSome College (No Degree) - Diagnostic Medical Sonography
Howard Community College
Columbia, MDSkills
- Bilingual (English & Spanish)
- Customer Service
- Communication
- Telephone Etiquette
- Parent & Visitor Relations
- Student Check-In & Check-Out
- Organization
- Time Management
- Attention to Detail
- Incident Report Documentation
- Team Collaboration
- Training New Employees
- Confidentiality
- Procare
- Google Workspace
- Microsoft Word
Languages
Spanish
Native/ Bilingual
Timeline
Preschool Lead Teacher
Kids Adventure Academy
04.2023 - Current
Assistant infant Teacher promoted to lead Montesso
Kids campus early learning center
04.2022 - 04.2023
To-Go Specialist
Olive Garden Restaurant
11.2020 - Current
Host - To-Go specialist
Applebee's Grill + Bar
08.2015 - 08.2018
Dr Henry A Wise High School
Some College (No Degree) - Diagnostic Medical Sonography
Howard Community College