Eva Janus
Ferndale,WA
Summary
Motivated professional with a successful track record in the industry, skilled at balancing team performance, customer service targets, and business objectives. Decisive leader with excellent planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Woods Coffee
Ferndale, WA
01.2022 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored, and trained team members to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of 15 employees, ensuring high productivity and excellent customer service.
Spa Coordinator
Semiahmoo Spa & Resort
Blaine, WA
04.2022 - 01.2023
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs promptly.
- Managed all aspects of customer relations, from initial contact through follow-up communications after completion of treatments or services.
- Processed client payments using POS systems accurately, while adhering to cash-handling policies and procedures.
- I received phone calls to assist customers in scheduling, rescheduling, or canceling appointments.
Supervisor
Woods Coffee
Bothell, WA
03.2019 - 08.2022
- Directed and supervised a team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Business Administration
- Verbal and written communication
- Time Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Organized
Affiliations
- Reading
- Gardening
- Cooking
- Music/singing
Timeline
Spa Coordinator
Semiahmoo Spa & Resort
04.2022 - 01.2023
Manager
Woods Coffee
01.2022 - Current
Supervisor
Woods Coffee
03.2019 - 08.2022
BBA - Business Administration
Southern New Hampshire University
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