EVA JONES
Petersburg,VA
Summary
Retail and service associate with hands-on experience in customer support and store operations. Skilled in multitasking in busy environments and committed to helping customers while keeping team workflows running smoothly.
Overview
3
3
years of professional experience
Work History
Fullfilment Expert
Target
03.2025 - 12.2025
- Assisted guests in locating items and provided personalized support.
- Picked, bagged, and prepared timed drive-up orders.
- Sorted and packed shipping orders efficiently.
- Restocked and cancelled items, replenished shelves, and replaced missing items.
- Maintained sales floor inventory and organized back-stock.
- Followed the G.U.E.S.T policy: Greet, Understand, Engage, Smile, and Thank.
Front End TA
Walmart
11.2023 - 12.2024
- Assisted customers with inquiries and locating products.
- Delivered high-quality customer service in a fast-paced retail environment.
- Explained products and services to help customers make informed purchasing decisions.
- Maintained store cleanliness and safety standards.
- Processed sales, refunds, and transactions using POS systems.
- Identified and reported security risks and potential thefts.
Car Hop
Sonic
07.2022 - 11.2023
- Took and delivered orders accurately while ensuring a positive dining experience.
- Resolved customer concerns promptly and professionally.
- Trained new employees on equipment, food safety, and customer service protocols.
- Managed payment transactions efficiently and maintained clean workstations.
Education
High School Diploma - Health Science
Brightpoint Community College
Chester, VASkills
- Customer Service
- Customer Support
- Microsoft Word
- Microsoft Powerpoint
- Teamwork and collaboration
- Problem-solving
Timeline
Fullfilment Expert
Target
03.2025 - 12.2025
Front End TA
Walmart
11.2023 - 12.2024
Car Hop
Sonic
07.2022 - 11.2023
High School Diploma - Health Science
Brightpoint Community College
Additional Experience
- Girls for a Change Internship
- Developed proficiency in Microsoft 365 (Word and PowerPoint).
- Completed an internship at VCU’s Department of Education gaining administrative experience.
- Assisted with office tasks, including answering and transferring phone calls professionally.