Summary
Overview
Work History
Education
Skills
Timeline
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Eva Kuhnhenn

SeaTac,WA

Summary

Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, member and vendor issues quickly.

Seeking to transition these skills to assist as an Administrative Assistant.

Overview

15
15
years of professional experience

Work History

Inventory Control Specialist

Costco Wholesale
09.2018 - Current
  • Review and maintain inventory to ensure ongoing items are available for purchase on Costco.com
  • Establish and maintain positive working relationships with vendors both domestic and international
  • Review web pages to understand how our members are reacting to new items and work with the vendor to provide responses as needed
  • Establish retainers on vendor accounts to avoid debit balance and monitor stock to ensure it's release in a timely manner
  • Route and track temporary price discount contracts allowing sufficient time for overseas vendors to respond
  • Communicate with internal teams to maintain sku count
  • Assist vendors on setting up new vendor accounts and communicating Costco's expectations for new vendors


Call Center Representative

Costco Wholesale
03.2016 - 09.2018
  • Managed high call volumes while providing exceptional member support and maintaining professional composure during Citibank/AMEX transition
  • Handled escalated calls, chats and emails professionally, effectively resolving complex issues and ensuring member satisfaction
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for members
  • Enhanced member satisfaction by efficiently addressing and resolving inquiries in a timely manner
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments and warehouses


Merchandising Coordinator

Safeway
05.2014 - 03.2016
  • Coordinated ordering, setting and maintaining in-store displays in 24 hour, high-traffic location
  • Handled time-sensitive projects ensuring all merchandising requirements were met promptly and efficiently
  • Coordinated seasonal resets and planogram updates to keep merchandise fresh and relevant
  • Established strong relationships with cross-functional teams for seamless communication and project execution
  • Trained retail staff on best practices for visual merchandising, enhancing overall store appearance

File Maintenance Clerk

Safeway
01.2010 - 03.2016
  • Coordinated placement of price tags and signage for thousands of items in 24 hour high-traffic location
  • Audited ancillary department price tags and signage for accuracy
  • Improved office efficiency by streamlining the file maintenance process, resulting in a more organized workspace
  • Trained new employees on file maintenance procedures, fostering adherence to established best practices within the team.

Education

High School Diploma -

Tyee High School
SeaTac

Skills

  • AS400
  • Smartforms
  • Order Management System (OMS)
  • Bi Reporting/Webi Reporting
  • Discrepancy investigation
  • Reliable and punctual
  • Paperwork preparation
  • Inventory monitoring

Timeline

Inventory Control Specialist

Costco Wholesale
09.2018 - Current

Call Center Representative

Costco Wholesale
03.2016 - 09.2018

Merchandising Coordinator

Safeway
05.2014 - 03.2016

File Maintenance Clerk

Safeway
01.2010 - 03.2016

High School Diploma -

Tyee High School

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Eva Kuhnhenn