Eva Ladron De Guevara
McAllen,TX
Summary
At Royal Education Center LLC, I excelled in enhancing customer satisfaction and streamlining financial operations, showcasing my adeptness in financial management and empathy. My initiatives led to significant cost savings and improved service quality, underpinned by a strong foundation in child safety and development.
Overview
8
8
years of professional experience
Work History
Coordinator
Royal Education Center LLC
Pharr, TX
12.2016 - Current
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Monitored inventory levels and ordered additional supplies as needed.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Analyzed financial activities of department to share budgetary input with managers.
- Achieved cost-savings by developing functional solutions to problems.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined allocations of funds for classroom supplies and materials, authorizing purchases.
- Completed routine maintenance and repair.
- Instructed cooks and other workers in the preparation of food and cooking.
- Managed daily operations of the kitchen, including scheduling shifts for service.
- Supervised food preparation staff to deliver high-quality results.
- Planned menus, ordered supplies and managed kitchen staff.
- Supervised team members during meal service.
- Instructed children in eating, resting and restroom habits.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Managed nutrition program.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supervised meal times to ensure proper nutrition and hydration.
- Provided emotional support when needed during periods of distress or anxiety.
- Dressed children and changed diapers.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
Education
University Diploma - Gastronomia
Universidad Iberoamericana
Mexico05-2020
High School Diploma -
Instituto Juventud
Mexico05-1995
Some College (No Degree) - Psychology
UNAM
MexicoSkills
- Customer service
- Financial management
- Purchasing
- Inventory management
- CPR training
- Social development
- Outdoor play supervision
- Meal preparation
- Childhood development
- Patience and empathy
- Child safety
- Child guidance
- Special needs support
Timeline
Coordinator
Royal Education Center LLC
12.2016 - Current
University Diploma - Gastronomia
Universidad Iberoamericana
High School Diploma -
Instituto Juventud
Some College (No Degree) - Psychology
UNAM
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